cisco jabber not saving chat history

[yasiromer11]

guys I have a user whose jabber chat disappears, if he close the chat and reopen all his chat history gets deleted.

thank for your help.

[dschlumpberger]

Hi yasiromer11,

I have the same problem - did you got any solution on this?

thanks for your help.

[Nipun Singh Raghav]

Server side history would be dumped to an external postgres DB. Client side would be on the local machine itself in the location -
C:\Users\<user>\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History.

This would be on Win7.

[indistar]

It seems the current history file(*.db) got corrupted and hence not storing new chat history. Traverse to below location and remove your current 'username'.db file after taking its backup.

C:\Users\<user>\AppData\Local\Cisco\Unified Communications\Jabber\CSF\History

Next when you open a chat window on Jabber, the new file would get created. This should take care of the issue of chat history not getting saved.