Hi,
which CCM and media sense versions you have ?
for Media sense configuration you need to do the following in CCM:
1- Create SIP trunk towards the media sense
2- create route pattern associated with media sense trunk.
3- create recording profile.
4- associate the extension with recording profile and enable recording in the extension level.
5- associate the phone with JTAPI user.
HTH
Anas
don't forget to rate the helpful posts