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mohsin majeed
Explorer

Cisco Media Sense Recording Error

Hi,

Although i am working for cisco IPT, but its my first change to see the Media sense interface. Here is an issue that the call is not being recorded. A yellow exclamatory sign is appear with the user recording info.

Error file is attached.

 

Please advice if i can correct this. 

1 REPLY 1
Anas Abueideh
Engager

Hi,

which CCM and media sense versions you have ?

for Media sense configuration you need to do the following in CCM:

1- Create SIP trunk towards the media sense

2- create route pattern associated with media sense trunk.

3- create recording profile.

4- associate the extension with recording profile and enable recording in the extension level.

5- associate the phone with JTAPI user.

HTH

Anas

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