06-25-2014 09:20 AM - edited 03-16-2019 11:12 PM
Good afeternoon.
We had two phones 7962 that aren't uptading on Call Manager Express.
They are getting the term62.default.loads but don't go ahead.
Looks the logs bellow:
Jun 25 15:03:19.349: TFTP: Server request for port 50477, socket_id 0x4CA5D2EC for process 274
Jun 25 15:03:19.349: TFTP: read request from host 10.220.3.37(50477) via GigabitEthernet0/0.203
Jun 25 15:03:19.349: TFTP: Looking for term62.default.loads
Jun 25 15:03:19.353: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274
Jun 25 15:03:19.353: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:19.357: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC
Jun 25 15:03:19.361: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
Jun 25 15:03:23.309: TFTP: Server request for port 49787, socket_id 0x4CA5D2EC for process 274
Jun 25 15:03:23.309: TFTP: read request from host 10.220.3.37(49787) via GigabitEthernet0/0.203
Jun 25 15:03:23.309: TFTP: Looking for term62.default.loads
Jun 25 15:03:23.313: TFTP: Opened flash:/phone/7942-7962/term62.default.loads, fd 7, size 662 for process 274
Jun 25 15:03:23.313: TFTP: Sending block 1 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:23.313: TFTP: Received ACK for block 1, socket_id 0x4CA5D2EC
Jun 25 15:03:23.313: TFTP: Sending block 2 (retry 0), socket_id 0x4CA5D2EC
Jun 25 15:03:23.317: TFTP: Received ACK for block 2, socket_id 0x4CA5D2EC
Jun 25 15:03:23.317: TFTP: Finished flash:/phone/7942-7962/term62.default.loads, time 00:00:00 for process 274
We tryed to perform one factory reset and hardware reset but the same problem is occuring.
The strange this started after one factory reset, and we changed one phone to register on another CUCM and it registred
The option 66 and 150 on DHCP server is configured with the IP 10.220.3.40
Attached on ticket is the show rum
Thanks for your help.
06-25-2014 09:41 AM
Hi,
Can you verify which versions of IOS & CME you are using
show ver & show telephony-service
Regards
Alex
06-26-2014 02:44 AM
Hello Guys, Thanks for your quickly support.
Follow bellow the commands that you asked.
RTFRLYO022#more flash:/phone/7942-7962/term62.default.loads
^A^@^B^A^A^B^@^B^A^X^C^@[^D^@'CN=someSigner;OU=someOrgUnit;O=someOrg^@^E^^R4Vx^P+Mo^F^@#CN=someCA;OU=someOrgUnit;O=someOrg^@^@^^@^A^A ^@
^@^A^@^K^@^A^B^L^A^@D9^L^Z%q^T|T<e^Z^Lz%N^E[')W6^ZY~[` ^DY%Rf]>wro@
p^@\^D-^B&7/!<(yC5-T;^]^PZ^D^] u^W:XO^S/^W7^SH&^C"n$s^Oa^DYE4 %w!
^P&&^D^V^L/(w1]^_?o`4]@BD`^N/y7pX ^EZ^]^O*xB;3lxl)cY^U}EfKB5;^^B^@^Kv^Wo~5t^AG^\HO^Yt^Kuz\KMK^\f=XThgooYm^FlI
X{{oW_^VT^Xu%+;^(^V("B^Y383^L'1|_0fB^Xl!6&B@_"^K)<y]^Xy^BF'F%o^R|$n\w^E'xX0_7;^N^@^Uterm62.default.loads^@
#
# This file contains a list of archive image files that will be requested by the
# RELEASE load version 8-3-2-27
#
#HARDWARE_COMP_1 1
apps42.8-3-2-27.sbn
cnu42.8-3-2-27.sbn
cvm42sccp.8-3-2-27.sbn
dsp42.8-3-2-27.sbn
jar42sccp.8-3-2-27.sbn
RTFRLYO022#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2010 by Cisco Systems, Inc.
Compiled Fri 03-Sep-10 05:38 by prod_rel_team
ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)
RTFRLYO022 uptime is 1 week, 4 days, 22 hours, 6 minutes
System returned to ROM by reload at 12:32:17 Paris Sat Jun 14 2014
System restarted at 12:33:54 Paris Sat Jun 14 2014
System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T4.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
Cisco 2821 (revision 53.51) with 247808K/14336K bytes of memory.
Processor board ID FTX1206A2K0
2 Gigabit Ethernet interfaces
16 Serial interfaces
1 terminal line
1 Channelized/Clear E1/PRI port
1 Virtual Private Network (VPN) Module
4 Voice FXS interfaces
1 cisco service engine(s)
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
250368K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
RTFRLYO022#sh telephony-service
CONFIG (Version=7.1)
=====================
Version 7.1
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
ip source-address 10.220.3.40 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7914 S00105000300
load 7936 cmterm_7936.3-3-16-0
load 7961 SCCP41.8-3-3S
load 7962 SCCP42.8-3-3S
load ata ATA030203CSSP051201A
max-ephones 58
max-dn 192
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 16
conference software
privacy
no privacy-on-hold
# of hunt-group collect data: 2
hunt-group report delay 1 hours
Number of hunt-group configured: 2
hunt-group logout DND
max-redirect 10
voicemail 8888
cnf-file location: system:
cnf-file option: PER-PHONE
network-locale[0] FR (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] FR (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
moh music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 23 W. Europe Standard/Daylight Time
secondary-dialtone 0
url directories http://10.220.3.40/localdirectory
url services http://10.220.3.39/voiceview/common/login.do
url authentication http://10.220.3.39/voiceview/authentication/authenticate.do
transfer-pattern 0.T
keepalive 30 auxiliary 30
timeout interdigit 2
timeout busy 10
timeout ringing 120
timeout transfer-recall 30
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message WEG France
web admin system name admin secret 5 $1$FHVJ$9UWr1xWKmQHxPGLN30uSY/
web admin customer name Customer
edit DN through Web: enabled.
edit TIME through web: enabled.
Log (table parameters):
max-size: 150
retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult dss
transfer-digit-collect new-call
local directory service: enabled.
Extension-assigner tag-type ephone-tag.
09-04-2022 11:42 PM
This is System version: 7.1.3.32900-4 My CUCM
06-25-2014 12:54 PM
What firmware version are the phones currently running? What is the contents of the term62.default.loads file?
Run this:
more flash:/phone/7942-7962/term62.default.loads
06-27-2014 09:48 AM
Hi,
According to the config/admin guide
If you are using CME later than 7.0.1 (this is 7.1)
You need to add the .loads at the end of the load file
So this config should be:-
!
telephony-service
load 7962 SCCP42.8-3-3S.loads
!
Hope this helps
Regards
Alex
06-28-2014 01:39 PM
Hello,
Thanks for your help. I'm gonna try it, but i didn't understand what this means "Note If you are loading a firmware file larger than 384 KB, you must first load a file for that phone type that is smaller than 384 KB and then load the larger file."
Can you explain to me? Because don't have firmware less than 384KB.
Best Regards,
09-05-2022 12:17 AM
how i can upgrade version of firmware the Cisco Unified
09-05-2022 12:19 AM
when Firmware cisco unified upgrade configuration is remove or not remove
09-05-2022 12:16 AM
how can update firmware version of Cisco Unified
09-04-2022 11:43 PM
System version: 7.1.3.32900-4
09-04-2022 11:38 PM
My IP Phone is not register in the CUCM model 7942
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