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Cisco phone agent disconnected after wrap up time expires

red73mustang
Level 1
Level 1

I have a remote user with a 5500 ASA that is exeriencing getting kicked out of the desktop agent after his wrap-up time expires on every call.  He is then required to restart his IP phone afterwards as the VPN light on his ASA goes off.  When phone comes back up the VPN light goes on for the ASA and he is able to connect to the agent, take calls and then is knoked off the agent again.

Any ideas as to what is going on or how to fix?

Thanks, Chet

1 Reply 1

red73mustang
Level 1
Level 1

It appears that the source of the problem is the MAC router the remote has installed between the cable modem and his ASA. Not really an answer, but atleast it identies a work around of replacing the router or bypassing it.