Cisco phone device - how to tell when it last successfully registered

[Mark Boiston]

Hello

My company has a large number of CIPC softphones and Jabber accounts configured on our CUCM but we suspect a lot of them are not in use anymore.

Most of them show a status of Unknown so they haven't been in use for a time.

Is there a report I can run, or a way to find out, when was the last time a device was successfully registered?

I've been through the system reports but can't find the information I need.

Our CUCM is running 9.1.1.10000-11 software

Thanks

[Carlo Poggiarelli]

Hi Mark.

You can query the RIS DB through CLI

show risdb query phone

If you want to save the result to a txt file the command is

show risdb query phone file and it will be stored into platform/cli/

And last, if you want to look at it

file tail activelog /platform/cli/

Import it on excel spreadsheet and the column named  RegStatusChg TimeStamp is the answer to what you are looking for.

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

[Mark Boiston]

Thansk very much Carlo. I'll try that.