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Beginner

Cisco Phones are not registering (7821-7841) Registration in progress

Hi all,

 

I'm anot able to get my phones registered.

The display on the phones are saying  "Registration in progress"

 

This happend when i installed new devicepack.

Im running cucm version 12.0.1.22900-11

Procedure:

- I've installed latest device pack of the cisco phone   (cmterm-devicepack12.0.1.23033-1.cop)

-I've performed the installations on all the servers (publisher - subscriber

-I've performed a restart of the tftp servers on all the servers

-I've performed a cluster restart  (from cucm 11.5 and above this should not neccesary)

-When i go to Cisco Unified OS Administration, and i navigate to show - software i can see both devicepacks in active status.

cmterm-devicepack12.0.1.22022-1.cop

cmterm-devicepack12.0.1.23033-1.cop

-Ive resetted the phones

 

How ever the phones are still not registrering, with diplay message (registration in progress)

 

I'm lost, did i forget something?

And showing the same

 

 

 

17 REPLIES 17
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Yes....if I remember correctly we ran into issues with VLAN. Voice VLAN was not allowed or something like that.

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Thank you

 

I will check the vlan settings.

But other 7821 phones are already registered , just these 7 phones are not getting registered.

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@Saima HarrisHi,

 

Did you manage something to solve the issue? Were you able to register you 7821 SIP phones?

Thank You!

 

Regards,

Bruno Marques

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