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cisco-rdn - # forwarding not catching unity forwarding

harryfolloder
Beginner
Beginner

I am having the telco (AT&T) forward a legacy # to the new main number. Calling the new main nummber, the call works perfectly. When calling the old main # that is forwarding at the carrier level, it will not match and send to unity.

The call flow is as follows:

new # is in a translation pattern to route and then a CTI Route Point is setup to match the incoming DID and send it to Unity. Within Unity there is a forward routing rule with a matching forwarding station equals statement of the new main # that send it to the correct call handler.

This works great.

Now when you call the legacy # and AT&T forwards the call to the new number, it hits the wildcard pattern in CUCM and routes to a wildcard receiver in Unity.

Doing a debug with the voip ccapi comand i see there is an entry in the cisco-rdn field where there is not in the new number call setup. \

Could this be altering how CUCM handles the call? If so, how do you disregard that ccCallInfo field?

Thanks!                  

1 Accepted Solution

Accepted Solutions

Harry,

I dont see any issues with the dialled number. It looks okay to me..

cisco-ani=+17137030866

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=8165216650

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=74

   cisco-rdn=8165315111

The called number is the new number: 8165216650

The logs show that this number is redirected from the old legacy number: 8165315111

It is possible that CUCM is sending the redirected number  8165315111 to Unity and because this number doesnt exist on unity, you dont get the desired greeting/voicemail.

You need to use the port monitor tool, to look at the digits that are passed to unity..If it is 8165315111, then you need to configure a routing rule that will forward calls from this number to the new number

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

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View solution in original post

5 Replies 5

Hi Harry,

Does it mean that the called number is still the legacy old number? If thats correct why dont you use a translation pattern in cucm to change it to your new number?

If you send the output of your debug voip ccapi inout and give us details of called number and redirecting number may be we can think of a way to resolve this..

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts

Your comment is correct, the called number is the leacy number. The called number is not ported over to our SIP trunk yet so I have to relay upon AT&T to forward the number on their side rather the use a translation pattern and a mask on CUCM.

Called Number (legacy # eing redirect to new #): 816-531-5111

New Number (legacyt # is fw to this # on telco side): 816-521-6650

debug of ccapi:

060549: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_set_post_tagdata:
   CALL_ERROR; Avlist Set Is Failed
060550: Dec 18 04:46:56.601: //-1/C920C3A0A871/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=7137030866
   ----- ccCallInfo IE subfields -----
   cisco-ani=sip:7137030866@4.55.52.32;user=phone
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=sip:8165216650@x.x.x.x:5060
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=74
   cisco-rdn=8165315111
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=15   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

060551: Dec 18 04:46:56.601: //-1/C920C3A0A871/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x152E0BC4, Call Info(
   Calling Number=sip:7137030866@4.55.52.32;user=phone,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=sip:8165216650@x.x.x.x:5060(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=1, Progress Indication=NULL(0), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=258751
060552: Dec 18 04:46:56.601: //-1/C920C3A0A871/CCAPI/ccCheckClipClir:
   In: Calling Number=sip:7137030866@4.55.52.32;user=phone(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
060553: Dec 18 04:46:56.601: //-1/C920C3A0A871/CCAPI/ccCheckClipClir:
   Out: Calling Number=sip:7137030866@4.55.52.32;user=phone(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
060554: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060555: Dec 18 04:46:56.601: :cc_get_feature_vsa malloc success
060556: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060557: Dec 18 04:46:56.601:  cc_get_feature_vsa count is 1
060558: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060559: Dec 18 04:46:56.601: :FEATURE_VSA attributes are: feature_name:0,feature_time:53844848,feature_id:21101
060560: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown))
060561: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/cc_process_call_setup_ind:
   Event=0x15E7B318
060562: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
   Try with the demoted called number 8165216650
060563: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCallSetContext:
   Context=0x1610DD0C
060564: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 258751 with tag 1 to app "_ManagedAppProcess_Default"
060565: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
060566: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCallSetupRequest:
   Destination=, Calling IE Present=TRUE, Mode=0,
   Outgoing Dial-peer=4, Params=0x1610A00C, Progress Indication=NULL(0)
060567: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCheckClipClir:
   In: Calling Number=+17137030866(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
060568: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCheckClipClir:
   Out: Calling Number=+17137030866(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)
060569: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCallSetupRequest:
   Destination Pattern=.T, Called Number=8165216650, Digit Strip=FALSE
060570: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccCallSetupRequest:
   Calling Number=+17137030866(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=8165216650(TON=Unknown, NPI=Unknown),
   Redirect Number=8165315111, Display Info=WIRELESS CALLER
   Account Number=7137030866, Final Destination Flag=TRUE,
   Guid=C920C3A0-4804-11E2-A871-8E27563C1E27, Outgoing Dial-peer=4
060571: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/cc_api_display_ie_subfields:
   ccCallSetupRequest:
   cisco-username=7137030866
   ----- ccCallInfo IE subfields -----
   cisco-ani=+17137030866
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=0
   dest=8165216650
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=74
   cisco-rdn=8165315111
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=0
   cisco-rdnsi=0
   cisco-redirectreason=15   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0

060572: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccIFCallSetupRequestPrivate:
   Interface=0x152E0BC4, Interface Type=3, Destination=, Mode=0x0,
   Call Params(Calling Number=+17137030866,(Calling Name=WIRELESS CALLER)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
   Called Number=8165216650(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=4, Call Count On=FALSE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
060573: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060574: Dec 18 04:46:56.601: :cc_get_feature_vsa malloc success
060575: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060576: Dec 18 04:46:56.601:  cc_get_feature_vsa count is 2
060577: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060578: Dec 18 04:46:56.601: :FEATURE_VSA attributes are: feature_name:0,feature_time:53845744,feature_id:21102
060579: Dec 18 04:46:56.601: //258752/C920C3A0A871/CCAPI/ccIFCallSetupRequestPrivate:
   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1
060580: Dec 18 04:46:56.601: //258752/C920C3A0A871/CCAPI/ccCallSetContext:
   Context=0x16109FBC
060581: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccSaveDialpeerTag:
   Outgoing Dial-peer=4
060582: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_find_feature_vsa:
  
060583: Dec 18 04:46:56.601:  inside while in find feature_sa
060584: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_find_feature_vsa:
  
060585: Dec 18 04:46:56.601:  Can not find, featurevsa does not exist !!!!
060586: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060587: Dec 18 04:46:56.601: :cc_get_feature_vsa malloc success
060588: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060589: Dec 18 04:46:56.601:  cc_get_feature_vsa count is 3
060590: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060591: Dec 18 04:46:56.601: :FEATURE_VSA attributes are: feature_name:0,feature_time:53840592,feature_id:21103
060592: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060593: Dec 18 04:46:56.601:  feature_vsa is 3359B68,featname is 0
060594: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060595: Dec 18 04:46:56.601: :cc_get_feature_vsa malloc success
060596: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060597: Dec 18 04:46:56.601:  cc_get_feature_vsa count is 4
060598: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060599: Dec 18 04:46:56.601: :FEATURE_VSA attributes are: feature_name:0,feature_time:53843280,feature_id:21104
060600: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060601: Dec 18 04:46:56.601: : Generating new feature vsa,inserting it
060602: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060603: Dec 18 04:46:56.601:  feature call forward featname is 1
060604: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060605: Dec 18 04:46:56.601:  feature call forward featname is 1
060606: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060607: Dec 18 04:46:56.601:  feature_vsa is 3359EE8,featname is 0
060608: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060609: Dec 18 04:46:56.601: :cc_get_feature_vsa malloc success
060610: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060611: Dec 18 04:46:56.601:  cc_get_feature_vsa count is 5
060612: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
  
060613: Dec 18 04:46:56.601: :FEATURE_VSA attributes are: feature_name:0,feature_time:53841040,feature_id:21105
060614: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060615: Dec 18 04:46:56.601: : Generating new feature vsa,inserting it
060616: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_update_feature_vsa:
  
060617: Dec 18 04:46:56.601:  feature call forward featname is 1
060618: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060619: Dec 18 04:46:56.601: :cc_free_feature_vsa freeing 3358AC8
060620: Dec 18 04:46:56.601: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060621: Dec 18 04:46:56.601:  vsacount in free is 4
060622: Dec 18 04:46:56.601: //258752/C920C3A0A871/CCAPI/ccGetMediaClassTag:
   media class tag 0
060623: Dec 18 04:46:56.601: //258752/C920C3A0A871/CCAPI/ccSetMediaclassIp2ipTags:
   media class tags set: NR 0, ASP 0
060624: Dec 18 04:46:56.601: //258751/C920C3A0A871/CCAPI/ccGetMediaClassTag:
   media class tag 0
060625: Dec 18 04:46:56.605: //258751/C920C3A0A871/CCAPI/ccSetMediaclassIp2ipTags:
   media class tags set: NR 0, ASP 0
060626: Dec 18 04:46:56.605: //258752/C920C3A0A871/CCAPI/ccGet_xc_nr_asp_info:
   media class tags: NR 0, ASP 0
060627: Dec 18 04:46:56.605: //258751/C920C3A0A871/CCAPI/ccGet_xc_nr_asp_info:
   media class tags: NR 0, ASP 0
060628: Dec 18 04:46:56.605: //258752/C920C3A0A871/CCAPI/cc_api_event_indication:
   Event=188, Call Id=258752
060629: Dec 18 04:46:56.605: //258752/C920C3A0A871/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
060630: Dec 18 04:46:56.605: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060631: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060632: Dec 18 04:46:56.605: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060633: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060634: Dec 18 04:46:56.605: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060635: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060636: Dec 18 04:46:56.605: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060637: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060638: Dec 18 04:46:56.605: //258752/C920C3A0A871/CCAPI/cc_api_call_proceeding:
   Interface=0x152E0BC4, Progress Indication=NULL(0)
060639: Dec 18 04:46:56.605: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060640: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060641: Dec 18 04:46:56.605: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060642: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060643: Dec 18 04:46:56.605: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060644: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060645: Dec 18 04:46:56.605: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060646: Dec 18 04:46:56.605: cc_api_get_xcode_stream : 4819
060647: Dec 18 04:46:56.617: //258752/C920C3A0A871/CCAPI/cc_api_call_alert:
   Interface=0x152E0BC4, Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
060648: Dec 18 04:46:56.617: //258752/C920C3A0A871/CCAPI/cc_api_call_alert:
   Call Entry(Retry Count=0, Responsed=TRUE)
060649: Dec 18 04:46:56.617: //258751/C920C3A0A871/CCAPI/ccCallAlert:
   Progress Indication=NULL(0), Signal Indication=SIGNAL RINGBACK(1)
060650: Dec 18 04:46:56.617: //258751/C920C3A0A871/CCAPI/ccCallAlert:
   Call Entry(Responsed=TRUE, Alert Sent=TRUE)
060651: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_set_post_tagdata:
   CALL_ERROR; Avlist Removal Is Failed
060652: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_caps_ind:
   Destination Interface=0x0, Destination Call Id=-1, Source Call Id=258752,
   Caps(Codec=0x1, Fax Rate=0x2, Fax Version:=0, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
060653: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=1000(ms), Fax Nom=300(ms))
060654: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/cc_api_caps_ack:
   Destination Interface=0x0, Destination Call Id=258752, Source Call Id=258751,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1)
060655: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/cc_api_caps_ack:
   Destination Interface=0x0, Destination Call Id=258752, Source Call Id=258751,
   Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Fax Version:=0, Vad=OFF(0x1),
   Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=1)
060656: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_event_indication:
   Event=178, Call Id=258752
060657: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
060658: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_call_connected:
   Interface=0x152E0BC4, Data Bitmask=0x81000001, Progress Indication=NULL(0),
   Connection Handle=0
060659: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_call_connected:
   Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0)
060660: Dec 18 04:46:56.689: //258752/xxxxxxxxxxxx/CCAPI/cc_api_ha_call_active_notify:
  
060661: Dec 18 04:46:56.689: call_info mainst_callID:0x3F2C0, peer_callID:0x3F2BF, confID:0x0, spi_type:4, media_flo_thru:1, media_passthru:1, num_streams:1, swmtpmsp_present:0

060662: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccConferenceCreate:
   (confID=0xFFFFFFFF, callID1=0x3F2BF, gcid=C920C3A0-480411E2-A8748E27-563C1E27, tag=0x0)
060663: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/ccConferenceCreate:
   (confID=0xFFFFFFFF, callID2=0x3F2C0, gcid=C920C3A0-480411E2-A8748E27-563C1E27, tag=0x0)
060664: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccConferenceCreate:
   Conference Id=0xFFFFFFFF, Call Id1=258751, Call Id2=258752, Tag=0x0
060665: Dec 18 04:46:56.689: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060666: Dec 18 04:46:56.689: cc_api_get_xcode_stream : 4819
060667: Dec 18 04:46:56.689: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060668: Dec 18 04:46:56.689: cc_api_get_xcode_stream : 4819
060669: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccConferenceCreate:
  
060670: Dec 18 04:46:56.689: ccConferenceCreate: ret1=0, codecMask1=1, bytes1=160, negot1=1, dtmf1=6
                    ret2=0, codecMask2=1, bytes2=160, negot2=1, dtmf2=6,
                    tx_dynamic_pt1=0, rx_dynamic_pt1=0, codec_mode1=0, params_bitmap1 =0
                    tx_dynamic_pt2=0, rx_dynamic_pt2=0, codec_mode2=0, params_bitmap2 =0
060671: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccGetMediaClassTag:
   media class tag 0
060672: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccSetMediaclassIp2ipTags:
   media class tags set: NR 0, ASP 0
060673: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/ccGetMediaClassTag:
   media class tag 0
060674: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/ccSetMediaclassIp2ipTags:
   media class tags set: NR 0, ASP 0
060675: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccGet_xc_nr_asp_info:
   media class tags: NR 0, ASP 0
060676: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/ccGet_xc_nr_asp_info:
   media class tags: NR 0, ASP 0
060677: Dec 18 04:46:56.689: //258751/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
   xcoder inserted for preferred features w/ mask 0x0
060678: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccConferenceCreate:
   delay media to slow start case, codec negotation is not done
060679: Dec 18 04:46:56.689: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060680: Dec 18 04:46:56.689: cc_api_get_xcode_stream : 4819
060681: Dec 18 04:46:56.689: //258751/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060682: Dec 18 04:46:56.689: cc_api_get_xcode_stream : 4819
060683: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/cc_api_bridge_done:
   Conference Id=0x266D, Source Interface=0x152E0BC4, Source Call Id=258751,
   Destination Call Id=258752, Disposition=0x0, Tag=0x0
060684: Dec 18 04:46:56.689: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060685: Dec 18 04:46:56.689: cc_api_get_xcode_stream : 4819
060686: Dec 18 04:46:56.689: //258752/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:
  
060687: Dec 18 04:46:56.689: cc_api_get_xcode_stream : 4819
060688: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/cc_api_bridge_done:
   Conference Id=0x266D, Source Interface=0x152E0BC4, Source Call Id=258752,
   Destination Call Id=258751, Disposition=0x0, Tag=0x0
060689: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/cc_generic_bridge_done:
   Conference Id=0x266D, Source Interface=0x152E0BC4, Source Call Id=258752,
   Destination Call Id=258751, Disposition=0x0, Tag=0x0
060690: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x266D, Destination Call Id=258752)
060691: Dec 18 04:46:56.689: //258752/C920C3A0A871/CCAPI/ccConferenceCreate:
   Call Entry(Conference Id=0x266D, Destination Call Id=258751)
060692: Dec 18 04:46:56.689: //258751/C920C3A0A871/CCAPI/ccConferenceCreate:
  
060693: Dec 18 04:46:56.689: confID:0x266D; callEntry1 callID1:0x3F2BF, type:3; callEntry2 callID2:0x3F2C0, type:3

060694: Dec 18 04:46:56.693: //258751/C920C3A0A871/CCAPI/cc_process_notify_bridge_done:
   Conference Id=0x266D, Call Id1=258751, Call Id2=258752
060695: Dec 18 04:46:56.693: //258751/C920C3A0A871/CCAPI/ccCallConnect:
   Progress Indication=NULL(0), Data Bitmask=0x81000001
060696: Dec 18 04:46:56.693: //258751/C920C3A0A871/CCAPI/ccCallConnect:
   Call Entry(Connected=TRUE, Responsed=TRUE)
060697: Dec 18 04:46:56.853: //258751/xxxxxxxxxxxx/CCAPI/cc_api_ha_call_active_notify:
  
060698: Dec 18 04:46:56.853: call_info mainst_callID:0x3F2BF, peer_callID:0x3F2C0, confID:0x266D, spi_type:4, media_flo_thru:1, media_passthru:1, num_streams:1, swmtpmsp_present:0

060699: Dec 18 04:46:56.853: //258751/C920C3A0A871/CCAPI/cc_api_event_indication:
   Event=200, Call Id=258751
060700: Dec 18 04:46:56.853: //258751/C920C3A0A871/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
060701: Dec 18 04:47:08.129: //258752/C920C3A0A871/CCAPI/ccGenerateToneInfo:
   Stop Tone On Digit=FALSE, Tone=Null,
   Tone Direction=Sum Network, Params=0x0, Call Id=258752
060702: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x152E0BC4, Call Id=258751
060703: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/cc_api_call_disconnected:
   Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0)
060704: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/ccConferenceDestroy:
   Conference Id=0x266D, Tag=0x0
060705: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/ccConferenceDestroy:
  
060706: Dec 18 04:47:08.129: confID:0x266D; callEntry1 callID1:0x3F2BF, type:3; callEntry2 callID2:0x3F2C0, type:3

060707: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x266D, Source Interface=0x152E0BC4, Source Call Id=258751,
   Destination Call Id=258752, Disposition=0x0, Tag=0x0
060708: Dec 18 04:47:08.129: //258752/C920C3A0A871/CCAPI/cc_api_bridge_drop_done:
   Conference Id=0x266D, Source Interface=0x152E0BC4, Source Call Id=258752,
   Destination Call Id=258751, Disposition=0x0, Tag=0x0
060709: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/cc_generic_bridge_done:
   Conference Id=0x266D, Source Interface=0x152E0BC4, Source Call Id=258752,
   Destination Call Id=258751, Disposition=0x0, Tag=0x0
060710: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16)
060711: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
060712: Dec 18 04:47:08.129: //258752/C920C3A0A871/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
060713: Dec 18 04:47:08.129: //258752/C920C3A0A871/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
060714: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x152E0BC4, Tag=0x0, Call Id=258751,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
060715: Dec 18 04:47:08.129: //258751/C920C3A0A871/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
060716: Dec 18 04:47:08.129: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060717: Dec 18 04:47:08.129: :cc_free_feature_vsa freeing 3359548
060718: Dec 18 04:47:08.129: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060719: Dec 18 04:47:08.129:  vsacount in free is 3
060720: Dec 18 04:47:08.129: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060721: Dec 18 04:47:08.129:  vsacount in free is 2
060722: Dec 18 04:47:08.137: //258752/C920C3A0A871/CCAPI/cc_api_call_disconnect_done:
   Disposition=0, Interface=0x152E0BC4, Tag=0x0, Call Id=258752,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
060723: Dec 18 04:47:08.137: //258752/C920C3A0A871/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
060724: Dec 18 04:47:08.137: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060725: Dec 18 04:47:08.137: :cc_free_feature_vsa freeing 3358C88
060726: Dec 18 04:47:08.137: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060727: Dec 18 04:47:08.137:  vsacount in free is 1
060728: Dec 18 04:47:08.137: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
  
060729: Dec 18 04:47:08.137:  vsacount in free is 0

Harry,

I dont see any issues with the dialled number. It looks okay to me..

cisco-ani=+17137030866

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=8165216650

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=74

   cisco-rdn=8165315111

The called number is the new number: 8165216650

The logs show that this number is redirected from the old legacy number: 8165315111

It is possible that CUCM is sending the redirected number  8165315111 to Unity and because this number doesnt exist on unity, you dont get the desired greeting/voicemail.

You need to use the port monitor tool, to look at the digits that are passed to unity..If it is 8165315111, then you need to configure a routing rule that will forward calls from this number to the new number

Please rate all useful posts

"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts

Thanks for the tip on the port monitoring tool. I always forgot Unity utilizes ther RTMT in addition to CUCM. I utilize it all the time with CUCM but always forget that Unity works in it too.

So, you were correct and I actually had it setup correct to capture the redirected # (legacy #) but i had all the conditions in one forward routing rule thinking it would be "or" statements, but alas it is "and" statements and it needed its own forwarding rule within Unity.

Thanks again for you help and bringin to light the correct solution!

your last message solved my issue. Forwarding rule is AND and not OR.

i was trying to create multiple conditions for one rule and obviously it wasnt working. thanks man.

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