06-24-2021 12:05 PM
I have tried downloading and install RTMT from CUCM, but it will not install onto my computer. There is no error's or anything, the progress bar for unpacking hits 100% and then nothing else happens.
Is there an updated version of this tool somewhere?
06-24-2021 01:37 PM
No, the RTMT version you need to use, is the one you download from your CUCM.
A newer release of RTMT would only be available if you upgrade your CUCM.
Refer to the RTMT administration guide for your RTMT version for OS compatibility.
06-24-2021 05:22 PM
06-25-2021 01:26 PM
I have already tried this, and it produced the same results.
06-24-2021 08:10 PM
Which CUCM version you use ?
As per the admin guide, win 10 shows supported from 12.5SU(4). But I have RTMT running on my windows 10 downloaded from 12.0.
Try using windows compatibility option during the installation.
06-25-2021 01:25 PM
We are currently on v11.5 of CUCM.
06-24-2021 11:33 PM - edited 06-25-2021 02:24 AM
Do you have Oracle (Sun) Java installed on your computer? RTMT requires that to run and install if I’m not wrong.
06-25-2021 01:25 PM
Yes I do
11-08-2023 02:26 PM
Did you resolve this? I am having the same issue. I tried all of the earlier suggestions. Thanks for any tips.
-Robert
11-10-2023 03:08 AM
Try following the outline in this post. https://community.cisco.com/t5/ip-telephony-and-phones/installing-rtmt-version-14-windows-11-install/td-p/4661663
11-08-2023 09:29 PM
Hi Robert,
Which version of CUCM are you running?
Try to install in Windows 7 compatibility mode and administrator rights.
Please let us know
Regards
Carlo
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