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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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R A Beginner
Beginner

Cisco SCCP Phone not able to dial Avaya sip phone

Dears All
we have AVAYA IP Phone (1011) registered witch cucm 11 ,when we calling sccp cisco ip phone (1005 ) the call success , but when we try to call avaya phone 1011 from cisco phone 1005  the avaya phone not ringing and no dialtone on cisco phone

kindly find traces files 

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1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Avaya is not responding to

Avaya is not responding to SIP Invite CUCM Send SIP Invite, But no response 00030199.001 |15:06:31.149 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.200.50 on port 5060 index 4 [428,NET] INVITE sip:1011@10.10.200.50;transport=tcp;avaya-sc-enabled SIP/2.0 Via: SIP/2.0/TCP 10.10.100.252:5060;branch=z9hG4bKd56193ad6 From: <1005>;tag=146~53d233c5-9062-4301-9592-880c150eda15-25429486 To: <1011> Date: Tue, 20 Sep 2016 12:06:31 GMT Call-ID: a9720300-7e112647-b-fc640a0a@10.10.100.252 Supported: timer,resource-priority,replaces Min-SE: 1800 User-Agent: Cisco-CUCM11.0 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence Send-Info: conference, x-cisco-conference Alert-Info: <> Session-ID: 1975915e7e804444a5708cba25429485;remote=00000000000000000000000000000000 Remote-Party-ID: <1005>;party=calling;screen=yes;privacy=off Contact: <1005> Max-Forwards: 70 Content-Length: 0
4 REPLIES 4
Cisco Employee

Avaya is not responding to

Avaya is not responding to SIP Invite CUCM Send SIP Invite, But no response 00030199.001 |15:06:31.149 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 10.10.200.50 on port 5060 index 4 [428,NET] INVITE sip:1011@10.10.200.50;transport=tcp;avaya-sc-enabled SIP/2.0 Via: SIP/2.0/TCP 10.10.100.252:5060;branch=z9hG4bKd56193ad6 From: <1005>;tag=146~53d233c5-9062-4301-9592-880c150eda15-25429486 To: <1011> Date: Tue, 20 Sep 2016 12:06:31 GMT Call-ID: a9720300-7e112647-b-fc640a0a@10.10.100.252 Supported: timer,resource-priority,replaces Min-SE: 1800 User-Agent: Cisco-CUCM11.0 Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY CSeq: 101 INVITE Expires: 180 Allow-Events: presence Send-Info: conference, x-cisco-conference Alert-Info: <> Session-ID: 1975915e7e804444a5708cba25429485;remote=00000000000000000000000000000000 Remote-Party-ID: <1005>;party=calling;screen=yes;privacy=off Contact: <1005> Max-Forwards: 70 Content-Length: 0
Cisco Employee

\\ After few sec SCCP phone

\\ After few sec SCCP phone goes OnHook\\

00030318.001 |15:07:13.343 |AppInfo  |StationInit: (0000011) OnHook.

\\ Call Released with cause value 16\\
00030332.000 |15:07:13.343 |SdlSig   |CcRelInd                               |call_initiated1                |LineCdpc(1,100,177,44)           |LineControl(1,100,176,13)        |1,100,14,961.35^10.10.200.21^SEP189C5DB6274C |[R:N-H:0,N:4,L:0,V:0,Z:0,D:0] CI=25429485 CI.branch=0  c.l=1 c.cid=8 c.cs=0 c.lc=0 c.r=0 CV=16 isDeskPickup=F dtmDisconn=F FDataType=0 opId=0 ssType=0 SsKey=0 invokeId=0 resultExp=F bpda=FTransparentData=null CanSupportSIPTandN=false TransId=0 AllowBitMask=0x0 UserAgentOrServer= OrigDDName=locale: 1 Name:  UnicodeName:  pi: 0 mCallerId= mCallerName=

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R A Beginner
Beginner

But could you explain the

But could you explain the reason of that and how can i solve it ?

Cisco Employee

Problem on Avaya side. You

Problem on Avaya side. You have to engage Avaya Experts

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