Cisco SIP Phone 9971 won't register on CME 8.6 or 8.5 Please HELP

[gossa1973]

Please help me , I have problem with registering Cisco SIP phone 9971 with CME 8.6 on ISR 2901.

I configured CME for SIP clients, then I add configuration for 9971 phone and create profiles.  Phone downloaded SEP...xml file from CME,after that phone look for g4-tones.xml and gd-sip.jar files, I added them to CME after that phone downloaded them and reboot. Now phone is stuck in some kind of loop and does not register on CME.

On phone log I can see repeting next few messeges.

12:01:58a No DNS Server IP

12:01:59a Updating Trust list

12:01:59a No Trust List instaled

12:01:59a SEP04C5AB03B0D.cnf.xml (TFTP)  // at this time phone download SEP...xml file from CME

12:02:00a VPN Error: VPN is not Configured

on CME if issue DEBUG TFTP EVENTS i receive next few lines

*Aug 18 18:20:19.891: TFTP: Looking for CTLSEP04C5A4B03B0D.tlv

*Aug 18 18:20:19.987: TFTP: Looking for ITLSEP04C5A4B03B0D.tlv

*Aug 18 18:20:20.083: TFTP: Looking for ITLFile.tlv

*Aug 18 18:20:20.347: TFTP: Looking for SEP04C5A4B03B0D.cnf.xml

*Aug 18 18:20:20.351: TFTP: Opened flash:/SEP04C5A4B03B0D.cnf.xml, fd 14, size 4585 for process 141

*Aug 18 18:20:20.363: TFTP: Finished flash:/SEP04C5A4B03B0D.cnf.xml, time 00:00:00 for process 141

here you can see verison info of CME

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.1(4)M, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2011 by Cisco Systems, Inc.
Compiled Thu 24-Mar-11 15:31 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)

ELTOSAN_ROUTER uptime is 1 hour, 50 minutes
System returned to ROM by reload at 16:29:20 UTC Thu Aug 18 2011
System image file is "flash:/c2900-universalk9-mz.SPA.151-4.M.bin"
Last reload type: Normal Reload
Last reload reason: Reload Command

......................

Cisco CISCO2901/K9 (revision 1.0) with 471040K/53248K bytes of memory.
Processor board ID FGL1508252Y
3 Gigabit Ethernet interfaces
2 terminal lines
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
4 Voice FXS interfaces
1 Internal Services Module (ISM) with Services Ready Engine (SRE)
   Survivable Remote Site Voicemail (SRSV) on Cisco Unity Express (CUE) 8.5.1 in slot/sub-slot 0/0
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
254464K bytes of ATA System CompactFlash 0 (Read/Write)

License Info:

License UDI:

-------------------------------------------------
Device#   PID                   SN
-------------------------------------------------
*0        CISCO2901/K9          xxxxxxxxxxxxx

Technology Package License Information for Module:'c2900'

----------------------------------------------------------------
Technology    Technology-package          Technology-package
              Current       Type          Next reboot
-----------------------------------------------------------------
ipbase        ipbasek9      Permanent     ipbasek9
security      securityk9    Permanent     securityk9
uc            uck9          Permanent     uck9
data          None          None          None

Configuration register is 0x2102

this is RUNNING CONFIGURATION

!

! Last configuration change at 16:10:12 UTC Thu Aug 18 2011

!

version 15.1

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname ELTOSAN_ROUTER

!

boot-start-marker

boot system flash:/c2900-universalk9-mz.SPA.151-4.M.bin

boot-end-marker

!

!

!

no aaa new-model

!

!

no ipv6 cef

ip source-route

no ip routing

no ip cef

!

!

!

no ip dhcp use vrf connected

ip dhcp excluded-address 192.168.5.1 192.168.5.10

ip dhcp excluded-address 192.168.5.200 192.168.5.255

!

ip dhcp pool phone

   network 192.168.5.0 255.255.255.0

   default-router 192.168.5.251

   option 150 ip 192.168.5.251

!

ip dhcp pool data

   relay source 192.168.2.0 255.255.255.0

   relay destination 192.168.2.201

!

!

!

multilink bundle-name authenticated

!

!

!

!

!

crypto pki token default removal timeout 0

!

!

voice-card 0

!

!

!

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

supplementary-service h450.12

fax protocol pass-through g711alaw

sip

  registrar server expires max 3600 min 120

!

!

voice register global

mode cme

source-address 192.168.5.251 port 5060

max-dn 6

max-pool 6

load 9971 sip9971.9-1-1SR1.loads

authenticate register

tftp-path flash:

create profile sync 0005135312289902

!

voice register dn  1

number 207

allow watch

name GossaVM

label 207

!

voice register dn  3

number 101

name Dejan

label 101

mwi

!

voice register pool  1

id mac 000C.29C5.0011

number 1 dn 1

dtmf-relay sip-notify

username testvm password testera

codec g711alaw

!

voice register pool  3

id mac 04C5.A4B0.3B0D

type 9971

number 3 dn 3

presence call-list

dtmf-relay rtp-nte

username dejan password 1234

codec g711alaw

no vad

!

license udi pid CISCO2901/K9 sn xxxxxxxxxxxx

hw-module ism 0

!

hw-module pvdm 0/0

!

redundancy

!!

interface GigabitEthernet0/0

description INTERFACE INTERNAL

no ip address

no ip route-cache

duplex auto

speed auto

no mop enabled

!

interface GigabitEthernet0/0.2

description LAN DATA

encapsulation dot1Q 2

ip address 192.168.2.251 255.255.255.0

no ip route-cache

!

interface GigabitEthernet0/0.5

description LAN VOICE

encapsulation dot1Q 5

ip address 192.168.5.251 255.255.255.0

no ip route-cache

!

interface ISM0/0

no ip address

no ip route-cache

shutdown

!Application: SRSV-CUE Running on ISM

!

interface GigabitEthernet0/1

no ip address

no ip route-cache

shutdown

duplex auto

speed auto

!

interface ISM0/1

description Internal switch interface connected to Internal Service Module

shutdown

!

interface Vlan1

no ip address

no ip route-cache

shutdown

!

ip forward-protocol nd

!

no ip http server

no ip http secure-server

!

snmp-server community public RO

tftp-server flash:dkern9971.100609R2-9-1-1SR1.sebn alias dkern9971.100609R2-9-1-1SR1.sebn

tftp-server flash:kern9971.9-1-1SR1.sebn alias kern9971.9-1-1SR1.sebn

tftp-server flash:rootfs9971.9-1-1SR1.sebn alias rootfs9971.9-1-1SR1.sebn

tftp-server flash:sboot9971.031610R1-9-1-1SR1.sebn alias sboot9971.031610R1-9-1-1SR1.sebn

tftp-server flash:skern9971.022809R2-9-1-1SR1.sebn alias skern9971.022809R2-9-1-1SR1.sebn

tftp-server flash:sip9971.9-1-1SR1.loads alias sip9971.9-1-1SR1.loads

tftp-server flash:United_States/g4-tones.xml

tftp-server flash:English_United_States/gd-sip.jar

!

control-plane

!

!

voice-port 0/0/0

!

voice-port 0/0/1

!

voice-port 0/0/2

!

voice-port 0/0/3

!

voice-port 0/1/0

!

voice-port 0/1/1

!

voice-port 0/1/2

!

voice-port 0/1/3

!

!

!

mgcp profile default

!

gatekeeper

shutdown

!

line con 0

line aux 0

line 67

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

stopbits 1

line vty 0 4

password jebiga

login

transport input all

!

end

I did not have any kind of problem with X-LITE to register to CME. also try with few SCCP phones 7940  and I did not any kind of problem .

this is content of SEP....xml file for 9971

<device>

<deviceProtocol>SIP</deviceProtocol>

<devicePool>

<dateTimeSetting>

<dateTemplate>M/D/YA</dateTemplate>

<timeZone>Pacific Standard/Daylight Time</timeZone>

<ntps>

<ntp priority="0">

<name>0.0.0.0</name>

<ntpMode>unicast</ntpMode>

</ntp>

</ntps>

</dateTimeSetting>

<callManagerGroup>

<members>

<member priority="0">

<callManager>

<ports>

<sipPort>5060</sipPort>

</ports>

<processNodeName>192.168.5.251</processNodeName>

</callManager>

</member>

</members>

</callManagerGroup>

</devicePool>

<sipProfile>

<sipProxies>

<registerWithProxy>true</registerWithProxy>

</sipProxies>

<sipCallFeatures>

<cnfJoinEnabled>true</cnfJoinEnabled>

<localCfwdEnable>true</localCfwdEnable>

<callForwardURI>service-uri-cfwdall</callForwardURI>

<callPickupURI>service-uri-pickup</callPickupURI>

<callPickupGroupURI>service-uri-gpickup</callPickupGroupURI>

<callHoldRingback>2</callHoldRingback>

<semiAttendedTransfer>true</semiAttendedTransfer>

<anonymousCallBlock>2</anonymousCallBlock>

<callerIdBlocking>2</callerIdBlocking>

<dndControl>2</dndControl>

<remoteCcEnable>true</remoteCcEnable>

</sipCallFeatures>

<sipStack>

<remotePartyID>true</remotePartyID>

</sipStack>

<sipLines>

<line button="1" lineIndex="1">

<featureID>9</featureID>

<featureLabel></featureLabel>

<proxy>USECALLMANAGER</proxy>

<port>5060</port>

<name></name>

<displayName></displayName>

<autoAnswer>

<autoAnswerEnabled>2</autoAnswerEnabled>

</autoAnswer>

<callWaiting>1</callWaiting>

<authName>dejan</authName>

<authPassword>1234</authPassword>

<sharedLine>false</sharedLine>

<messagesNumber></messagesNumber>

<ringSettingActive>5</ringSettingActive>

<forwardCallInfoDisplay>

<callerName>true</callerName>

<callerNumber>true</callerNumber>

<redirectedNumber>true</redirectedNumber>

<dialedNumber>true</dialedNumber>

</forwardCallInfoDisplay>

</line>

<line button="2" lineIndex="2">

<featureID>9</featureID>

<featureLabel>101</featureLabel>

<proxy>USECALLMANAGER</proxy>

<port>5060</port>

<name>101</name>

<displayName>Dejan Rakic</displayName>

<autoAnswer>

<autoAnswerEnabled>2</autoAnswerEnabled>

</autoAnswer>

<callWaiting>1</callWaiting>

<authName>dejan</authName>

<authPassword>1234</authPassword>

<sharedLine>false</sharedLine>

<messagesNumber></messagesNumber>

<ringSettingActive>5</ringSettingActive>

<forwardCallInfoDisplay>

<callerName>true</callerName>

<callerNumber>true</callerNumber>

<redirectedNumber>true</redirectedNumber>

<dialedNumber>true</dialedNumber>

</forwardCallInfoDisplay>

</line>

</sipLines>

<enableVad>true</enableVad>

<preferredCodec>g711alaw</preferredCodec>

<dialTemplate></dialTemplate>

<kpml>1</kpml>

<phoneLabel></phoneLabel>

<stutterMsgWaiting>2</stutterMsgWaiting>

<disableLocalSpeedDialConfig>true</disableLocalSpeedDialConfig>

<dscpForAudio>184</dscpForAudio>

<dscpVideo>136</dscpVideo>

</sipProfile>

<commonProfile>

<phonePassword>1234</phonePassword>

<callLogBlfEnabled>2</callLogBlfEnabled>

</commonProfile>

<featurePolicyFile>featurePolicyDefault.xml</featurePolicyFile>

<loadInformation>sip9971.9-1-1SR1.loads</loadInformation>

<vendorConfig>

</vendorConfig>

<commonConfig>

<videoCapability>0</videoCapability>

<ciscoCamera>0</ciscoCamera>

</commonConfig>

<sshUserId>dejan</sshUserId>

<sshPassword>1234</sshPassword>

<userId></userId>

<phoneServices>

<provisioning>2</provisioning>

<phoneService  type="1" category="0">

<name>Missed Calls</name>

<phoneLabel></phoneLabel>

<url>Application:Cisco/MissedCalls</url>

<vendor></vendor>

<version></version>

</phoneService>

<phoneService  type="1" category="0">

<name>Received Calls</name>

<phoneLabel></phoneLabel>

<url>Application:Cisco/ReceivedCalls</url>

<vendor></vendor>

<version></version>

</phoneService>

<phoneService  type="1" category="0">

<name>Placed Calls</name>

<phoneLabel></phoneLabel>

<url>Application:Cisco/PlacedCalls</url>

<vendor></vendor>

<version></version>

</phoneService>

<phoneService  type="2" category="0">

<name>Voicemail</name>

<phoneLabel></phoneLabel>

<url>Application:Cisco/Voicemail</url>

<vendor></vendor>

<version></version>

</phoneService>

</phoneServices>

<versionStamp>0131511014412102</versionStamp>

<userLocale>

<name>English_United_States</name>

<langCode>en</langCode>

</userLocale>

<networkLocale>United_States</networkLocale>

<networkLocaleInfo>

<name>United_States</name>

</networkLocaleInfo>

<authenticationURL></authenticationURL>

<directoryURL></directoryURL>

<servicesURL>http://192.168.5.251:80/CMEserverForPhone/serviceurl</servicesURL>

<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>

<dscpForCm2Dvce>96</dscpForCm2Dvce>

<transportLayerProtocol>2</transportLayerProtocol>

</device>

[samuel_b0ccio]

Hello,

I'm facing exactly the same problem, that is:

a Cisco SIP Phone 9971 won't register on CME 8.6 running on a 2811

I have read all the postings to this Forum, but I have not been able to solve it.

In my case the commands voice register dn  and  voice register pool are OK.

So frankly, I have no idea what I could be missing.

I'm pasting the Router's config.

I hope somebody is able to point me in the right direction.

Here is the config.  Thank you!

----------

C2811#sh run

Building configuration...

version 15.1

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname C2811

!

no aaa new-model

!

dot11 syslog

ip source-route

!

ip cef

!

ip dhcp excluded-address 172.25.140.1 172.25.140.10

ip dhcp excluded-address 172.35.140.1 172.35.140.10

!

ip dhcp pool Data

network 172.25.140.0 255.255.255.0

default-router 172.25.140.1

option 150 ip 172.25.140.1

dns-server 172.25.140.1

!

ip dhcp pool Voice

network 172.35.140.0 255.255.255.0

default-router 172.35.140.1

option 150 ip 172.35.140.1

dns-server 172.35.140.1

!

!

no ip domain lookup

no ipv6 cef

!

multilink bundle-name authenticated

!

!

voice service voip

allow-connections sip to sip

sip

  registrar server expires max 3600 min 120

!

!

voice register global

mode cme

source-address 172.25.140.1 port 5060

max-dn 40

max-pool 42

load 9971 sip9971.9-4-1-9.loads

authenticate register

authenticate realm cisco

tftp-path flash:

create profile sync 0004820400584603

!

voice register dn  1

number 1010

allow watch

name Phone10

label Phone10

mwi

!

voice register pool  1

id mac 189C.5DB6.BD09

type 9971

number 1 dn 1

presence call-list

dtmf-relay rtp-nte

username adm password adm

call-forward b2bua busy 68600

codec g711ulaw

no vad

camera

video

!

!

voice-card 0

!

crypto pki token default removal timeout 0

!

crypto pki trustpoint TP-self-signed-1879153754

enrollment selfsigned

subject-name cn=IOS-Self-Signed-Certificate-1879153754

revocation-check none

rsakeypair TP-self-signed-1879153754

!

!

crypto pki certificate chain TP-self-signed-1879153754

certificate self-signed 01

(details ommited)

!

!

license udi pid CISCO2811 sn FTX1146A44H

username admin privilege 15 password 0 admin

!

redundancy

!

!

interface FastEthernet0/0

no ip address

duplex auto

speed auto

!

interface FastEthernet0/0.25

description Data VLAN

encapsulation dot1Q 25

ip address 172.25.140.1 255.255.255.0

!

interface FastEthernet0/0.35

description Voice VLAN

encapsulation dot1Q 35

ip address 172.35.140.1 255.255.255.0

!

interface FastEthernet0/1

no ip address

shutdown

duplex auto

speed auto

!

ip forward-protocol nd

ip http server

ip http authentication local

ip http secure-server

ip http timeout-policy idle 600 life 86400 requests 10000

!

!

tftp-server flash:P00308010200.bin

tftp-server flash:P00308010200.sbn

tftp-server flash:P00308010200.sb2

tftp-server flash:P00308010200.loads

tftp-server flash:SCCP42.9-3-1SR3-1S.loads

tftp-server flash:apps42.9-3-1ES19.sbn

tftp-server flash:cnu42.9-3-1ES19.sbn

tftp-server flash:cvm42sccp.9-3-1ES19.sbn

tftp-server flash:dsp42.9-3-1ES19.sbn

tftp-server flash:jar42sccp.9-3-1ES19.sbn

tftp-server flash:term42.default.loads

tftp-server flash:term62.default.loads

tftp-server flash:SCCP45.9-3-1SR3-1S.loads

tftp-server flash:apps45.9-3-1ES19.sbn

tftp-server flash:cnu45.9-3-1ES19.sbn

tftp-server flash:cvm45sccp.9-3-1ES19.sbn

tftp-server flash:dsp45.9-3-1ES19.sbn

tftp-server flash:jar45sccp.9-3-1ES19.sbn

tftp-server flash:term45.default.loads

tftp-server flash:term65.default.loads

tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml

tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.x

ml

tftp-server flash:sip9971.9-4-1-9.loads

tftp-server flash:kern9971.9-4-1-9.sebn

tftp-server flash:rootfs9971.9-4-1-9.sebn

tftp-server flash:dkern9971.100609R2-9-4-1-9.sebn

tftp-server flash:sboot9971.031610R1-9-4-1-9.sebn

tftp-server flash:skern9971.022809R2-9-4-1-9.sebn

tftp-server flash:/g4-tones.xml alias United_States/g4-tones.xml

tftp-server flash:/gd-sip.jar alias English_United_States/gd-sip.jar

!

control-plane

!

!

mgcp profile default

!

!

telephony-service

max-ephones 24

max-dn 48

ip source-address 172.25.140.1 port 2000

cnf-file location flash:

load 7960-7940 P00308010200

load 7942 SCCP42.9-3-1SR3-1S.loads

load 7945 SCCP45.9-3-1SR3-1S.loads

load 7962 SCCP42.9-3-1SR3-1S.loads

load 7965 SCCP45.9-3-1SR3-1S.loads

max-conferences 8 gain -6

dn-webedit

transfer-system full-consult

create cnf-files version-stamp 7960 Feb 11 2014 07:18:32

!

!

ephone-dn  1

number 1001

description Phone 1

name Phone 1

hold-alert 30 originator

!

!

ephone-dn  2

number 1002

description Phone 2

name Phone 2

hold-alert 30 originator

!

!

ephone-dn  3

number 1003

description Phone 3

name Phone 3

hold-alert 30 originator

!

!

ephone  1

device-security-mode none

mac-address 001C.58FB.6E0F

button  1:1

!

!

ephone  2

device-security-mode none

mac-address 0014.A981.7F8A

button  1:2

!

!

ephone  3

device-security-mode none

mac-address 0006.5356.A4B8

button  1:3

!

!

alias exec con conf t

alias exec sib show ip int brief

alias exec srb show run | b

alias exec sri show run int

!

line con 0

exec-timeout 0 0

logging synchronous

line aux 0

line vty 0 4

privilege level 15

login local

transport input telnet ssh

transport output telnet ssh

line vty 5 15

privilege level 15

login local

transport input telnet ssh

transport output telnet ssh

!

scheduler allocate 20000 1000

ntp master 1

end

C2811#

[manojpillai]

Hi All,

Does any one was able to figure out the issue

Many Thanks

[Ilya Geraskin]

Hello all

I've faced with the same but a little bit different trouble.

The phone in understanding of CME is Registered.

1    2037.0617.D891  172.4.4.3       1  1   103                  REGISTERED   1  1   103                  REGISTER

But phone is stiull display "phone is not registered"

In status messages there is dome messages about no tls file founded  and no vpn configured.

Everything seems configured properly but it still doesn't work.

ccsip messages show something strange:

Many messages like:

Received:

REGISTER sip:172.4.4.1 SIP/2.0

Sent:

SIP/2.0 200 OK

and after 3-5 times of OK it starts to send

Received:

REGISTER sip:172.4.4.1 SIP/2.0

Sent:

SIP/2.0 100 Trying

Sent:

SIP/2.0 500 Internal Server Error

IOS ver is15.2(1)GC

FIrmware is 9-2-3-27

What could it be?

[n-kirillov]

Hello Ilya! Did u solved registration problem?

[Ilya Geraskin]

It seems that problem occurs when you are using sip-ua for sip-lines. I've tried to delete sip-ua configuration and everything goes well after that. We just stopped to use sip-proxy and have connected to the true SIP-trunk with IP auth.

But may be it was fixed in latest release that appeared in the end of march.