Cisco SIP Phone CUCM Status Rejected

[inderpreetsingh23]

Hello Everyone,

I have Cisco 7841 SIP Phone. I am trying to register it to Cisco CUCM 9.1, but the status of the phone is shown as rejected in CUCM. I have added other similar phone models they are working fine, but don't know what is the issue with this phone.

Thanks

[Aman Soi]

Hi Inderpreet,

refer this discussion

https://supportforums.cisco.com/discussion/12213011/8961-wont-register

regds,

aman

[inderpreetsingh23]

Hi Aman,

I have added an extension on the primary line. But still the status is showing rejected.

[Aman Soi · Accepted solution]

Was 7841 working earlier ? if yes, can u try factory reset and check.

regds,

aman

[inderpreetsingh23]

Yes, I have entered the correct MAC address.

Earlier the phone was registered. I had just changed the extension number and did a reset and then it started showing Rejected. 

Doing a factory reset is my next action plan.

[inderpreetsingh23]

Hi Aman,

Factory Reset resolved the issue.

Thanks

[Emmanuele01]

Hi Inderpreet,

i have the same problem with the 7841. 

I have 6 SIP phone 7841 with identical configuration and 4 7841 on 6 just work. 

show you the run conf:

voice register dn 1
number 235
name user1
label user1
mwi
!
voice register dn 2
number 294
allow watch
name user2
label user2
mwi
!
voice register dn 3
number 503
allow watch
name Sala Riunioni 3
label Sala Riunioni 3
mwi
!
voice register dn 4
number 504
allow watch
name SalaRiunioni4
label SalaRiunioni4
mwi
!
voice register dn 5
number 505
allow watch
name SalaRiunioni5
label SalaRiunioni5
mwi
!
voice register dn 6
number 506
allow watch
name SalaRiunioni6
label SalaRiunioni6
mwi
!
voice register pool 1
busy-trigger-per-button 2
id mac 957.ADB4.FF86
type 7841
number 1 dn 1
dtmf-relay rtp-nte
username 501 password 12345
no vad
!
voice register pool 2
busy-trigger-per-button 2
id mac DCEB.94CF.E91A
type 7841
number 1 dn 2
dtmf-relay rtp-nte
username 502 password 12345
no vad
!
voice register pool 3
busy-trigger-per-button 1
id mac DCEB.94CF.EFF0
type 7841
number 1 dn 3
dtmf-relay rtp-nte
username 503 password 123456
!
voice register pool 4
busy-trigger-per-button 2
id mac DCEB.94CF.E969
type 7841
number 1 dn 4
dtmf-relay rtp-nte
username 504 password 12345
no vad
!
voice register pool 5
busy-trigger-per-button 2
id mac DCEB.94CF.E978
type 7841
number 1 dn 5
dtmf-relay rtp-nte
username 505 password 12345
no vad
!
voice register pool 6
busy-trigger-per-button 2
id mac DCEB.94CF.E96C
type 7841
number 1 dn 6
dtmf-relay rtp-nte
username 506 password 12345
no vad
!

i have this problem with voice register dn 1 and 2. The mac is correctly.

I try to force configuration with this command:

yourname(config-register-global)#create profile
%Error deleting flash:/its/jabber-config.xml (File not found)

but i have this response....

i dont know what to do....

thanks all

[inderpreetsingh23]

Hi,

 Try This on the phone:

1. Settings>>Admin Settings>>Reset Settings>>All

Voice register global

tftp-path flash:

no create profile

create profile

Thanks

[Emmanuele01]

Thanks for your help

I have a question....if i give this command lose every profile existing? or i can have some problems with other sccp phones?

because this is phones are in service and i will not give disservice....

Thanks

[inderpreetsingh23]

Hi,

Erase the config only on the phones that are not working. Your SCCP phones will not be affected.

[Brandon Pierce]

You are 100% sure the MAC address is correct right?  You could always copy and paste the MAC from the switch CDP to make sure.  Aman's advice on factory resetting would be wise to follow too since that would also delete the ITL file and anything else that might be stuck in there. 

[Andrew West]

Hello..

Have you looked in RTMT to see what info you are getting? I have to confirm these steps as I am not at work right now...

1. Syslog viewer

2. Select SUB that phone is trying to register to

3. Alternate Log