Cisco Soft Phone issue

[kalbasha0]

I have installed Cisco soft phone on my laptop and having an issue calling EMEA five digits ex #. However I 'm able to make the same call from my desk ph and any other ph on my entire cluster.

is there special config for soft phone

any idea

thx

[Jaime Valencia]

Is this a shared line?

Have you checked your CSS allows you to dial what you want??

HTH

java

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[kalbasha0]

Yes I have checked CSS , DP, Trunk setting and any other setting via CCM . I'm able to dial the same ex from any desk ph and any other soft ph .

[nitsinha]

What do you hear(fast busy, CUCM message etc.) when you call those 5 digit nos.? What is the call flow? Check the extrnal phone number mask on your soft phone config page. IS it set properly?

HTH

Regards

Nitesh

PS:Pl rate helpful posts

[kalbasha0]

According my users , he gets a fast busy whenever he tries to call 5 digits ex in EMEA. Current configuration is as follow

CCM version is 7.1.3.3

Cisco Soft phone is 7.0.2.0

we have 3 Clusters

AMER

EMEA

SING

five digits dialing among 3 clusters

Extrnal phone number mask  are the same on both desk ph and Soft phone

Per my discussion with the user , he is able to dial from desk ph not soft ph to same #

was able to perform the following

Deleted users profile and re-created

Verified the correct # is dialed via equipment monitoring

Matched all of  CCS,  Partition, and any other config

Help

Thx

[Abhijit Bhowmick]

If this issue is not resolved, can you please capture trace of a failed call and send it to abbhowmi@cisco.com

What's the CUCM version.

Thanks,

Abhijit