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Cisco telepresence edge 95 precision HD cam

hardiksp
Level 1
Level 1

received brand new MXP edge 95 and HD precision HD camera ket, after connecting cables received light of camera.. it showed please reconnect camera. after reconnecting its now not showing any lights on camera like its not receiving any power. monitor shows 4 errors but cannot see any details about error as remote is unusable due to camera. tried both cable between camera and Codec (RS232 - RJ45 2m/5m)

Any help appreciated

Thanks

3 Replies 3

keglass
Level 7
Level 7

Hardik,

This community does not provide technical support and is not staffed with technical support experts. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert assistance.


We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.


We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community

skilambi
VIP Alumni
VIP Alumni

Please open these requests on supportforums.cisco.com or TAC case

Thanks

Srini

Thanks, i now opened question on supportforum