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Cisco TSP displaying last call info

KevinKummer8843
Level 1
Level 1

We have an issue where we are using SPOK to screen pop information on callers. This works most of the time but in some cases the TSP logs are not clearing out and not updating until after the call is answered. This results in the call info to pop from the last caller which is incorrect. You can see in the TSP logs that the call info changes during the call ringing. We verified we are using the correct version of TSP for our version of Call Manager.

Currently running CUCM 10.5.2.13901-2

TSP version 10.5(2.7)

1 Reply 1

KevinKummer8843
Level 1
Level 1

We have verified that we are using the correct TSP software version. Sort of at a deadend here. Any thoughts or help would be appreciated.

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