Is CIsco Unified Call Manager 8.6 able to work with 9971 IP Phone.? I am tried to add IP Phone 9971 with Call manager 8.6 using Manual and Auto Mode, Phone was registered with call manager but when i saw information of phone on Phone display. There mention Last update failed. How can i Update phone and How can i configure IP Phone with Cisco Call manager Properly ?
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The following document will be helpful in understanding the configuration to make video calls:
Basically you need to enable the following under CUCM Product Specific Config:
Thanks Sambit and Amanso,
I did all what you show me but not able to make a vedio call. I made all confiuration that mention in this link
On IP Phone and CUCM 8.6 But not able to received Vedio call.
this could be the issue
Cisco Unified IP Phones 9951 and 9971 one-way video calls
Because of limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may
not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this
case, the user sees a black video screen.
To ensure that video from such devices displays properly on the IP phone, configure high definition phones
and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth
to 384 kb/s when calling between regions.
Thanks your reply Aman,
Both sides are 9971 IP Phones, Actually i want test these IP Phone in our lab that's why i just create a small network like this
I can make Audio call but vedio Call. Please Tell me where i am wrong and what i need to do make video call ?
Thanks Waqas Hussain
Also please let us know, if the video camera is detected by the devices.
Also what is exactly happening? Is there a blank video on the screen or its just an audio call and never switches to video.
Video camera detected only on IP Phone when i want to see self-veiw or accessories But when i make video call never switches to video.
Thanks Waqas Hussain
Can you please check if the camera is enabled:
Please navigate on the phone:
Settings >> Accessories >> Video Camera >> Setup
Please rate all helpful posts.
After your Help i am able to see video and make a video call using IP Phone 9971. I have Active Load sip9971.9-3-2-10 i want to update sip9971.9.4-1-9 . Can you tell me How can i upgrade my Phone firmware ? I already Download this Firmware But unable to upgrade.
Message was edited by: waqas hussain
You can refer the READ ME for the required firmware.
You need to upload the firmware in all servers in a cluster. After it is done, u need to retstart the TFTP service.
you can download