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Cisco Unified Call Manager 8.6 with IP Phone 9971

Is CIsco Unified Call Manager 8.6 able to work with 9971 IP Phone.? I am tried to add IP Phone 9971 with Call manager 8.6 using Manual and Auto Mode, Phone was registered with call manager but when i saw information of phone on Phone display. There mention Last update failed. How can i Update phone and How can i configure IP Phone with Cisco Call manager Properly ?

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Hello Waqas,

The following document will be helpful in understanding the configuration to make video calls:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/8_0/english/admin/guide/9971cam.html#wp1088018

Basically you need to enable the following under CUCM Product Specific Config:

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Hi Waqas,

As suggested by Sambit, enable Video capabilities under Product Specific Configuration Layout.

regds,

aman

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Thanks Sambit and Amanso,

                                          I did all what you show me but not able to make a vedio call. I made all confiuration that mention in this link

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/8_0/english/admin/guide/9971cam.html#wp1088018

On IP Phone and CUCM 8.6 But not able to received Vedio call.

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Hi Waqas,

are both sides 9971 IP phones ?

regds,

aman

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Hi Waqas,

this could be the issue

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/9971_9951_8961/firmware/9_4_1/english/release_notes/P567_BK_84CD4C2B_00_8961_9951_71-release-notes-9_4_1.pdf

Cisco Unified IP Phones 9951 and 9971 one-way video calls

Because of limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may

not correctly display video that is received from devices supporting resolutions greater than 640 x 480. In this

case, the user sees a black video screen.

To ensure that video from such devices displays properly on the IP phone, configure high definition phones

and Cisco Unified IP Phones 8961, 9951, and 9971 into different call regions and limit the video bandwidth

to 384 kb/s when calling between regions.

regds,

aman

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Thanks your reply Aman,

                                      Both sides are 9971 IP Phones, Actually i want test these IP Phone in our lab that's why i just create a small network like this

I can make Audio call but vedio Call. Please Tell me where i am wrong and what i need to do make video call ?

Thanks Waqas Hussain

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Also please let us know, if the video camera is detected by the devices.

Also what is exactly happening? Is there a blank video on the screen or its just an audio call and never switches to video.

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Thanks Sambit,

                        Video camera detected only on IP Phone when i want to see self-veiw or accessories But when i make video call never switches to video.

Thanks Waqas Hussain

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Can you please check if the camera is enabled:

Please navigate on the phone:

Settings >> Accessories >> Video Camera >> Setup

Regards

Sam

Please rate all helpful posts.

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Thanks Sambit,                        

                       After your Help i am able to see video and make a video call using IP Phone 9971. I have Active Load sip9971.9-3-2-10 i want to update sip9971.9.4-1-9 . Can you tell me How can i upgrade my Phone firmware ?  I already Download this Firmware But unable to upgrade.

Thanks

Message was edited by: waqas hussain

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Hi Waqas,

You can refer the READ ME for the required firmware.

http://www.cisco.com/web/software/282074288/106919/cmterm-9971.9-4-1-9-readme.html

You need to upload the firmware in all servers in a cluster. After it is done, u need to retstart the TFTP service.

you can download

http://software.cisco.com/download/release.html?mdfid=282749264&flowid=46245&softwareid=282074288&release=9.4(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

regds,

aman

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