12-03-2011 09:04 AM - edited 03-16-2019 08:21 AM
Here is the situation. In one of our offices, we have a phone (currently connected to the PBX) that can be picked up by customers and will automatically dial certain extensions.
We will be replacing these phones with the 7945 soon. If possible, would someone be able to walk me through configuring the 7945 to be able to dial certain extensions when the phone is picked up? The customer will not have to dial an extension if they need help.
Any help would be greatly appreciated.
12-03-2011 09:17 AM
Hi Thomas,
The step by step directions in this guide are very good
Hotdial on IP Phones with CallManager Configuration Example
Cheers!
Rob
12-03-2011 09:23 AM
I just found those directions right before I saw your post. I apparently didn't do a good enough search in the forums
The doc seems pretty straightforward. Thanks for the link.
I just have one question. Would I be able to hotdial to multiple extensions at once or would it only allow one extension?
12-03-2011 09:28 AM
Hey Thomas,
Good stuff
The Hotdial function is a one to one relationship. If you wanted multiple phones
to ring when the "help" phone goes off-hook you could set up a shared destination line
on multiple phones.
Cheers!
Rob
12-03-2011 09:37 AM
I see what you're saying. I wasn't sure if multiple phone with different extension would be able to be configured.
Thanks for your help!
I'm sure I'll have more questions
12-03-2011 10:57 AM
Can you ring it to a hunt group and add all the phones we want it to ring on?
12-03-2011 11:40 AM
Hi Thomas,
Sure you can
You can set the Hotdial to ringdown to the Hunt pilot # and
then configure the Hunt Group with the Line members
you wish to ring.
Cheers!
Rob
12-04-2011 08:13 AM
Hi Rob,
Just what I wanted to hear
I will give it a try and let you know how it works out.
Thanks again for all your help!
Tom
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