cisco unified presence 8.6 - MCS7825H3

[sarwarm123]

Hi there,

I am trying to install CUP8.6(4) on the MCS 7825H3 server but it fails and gives error message that "There are no deployments provided by this software that support this hardware" I have also attached picture.

I have had already run the Media Check and that passed so it very strange. My second question is do I have to build RAID first before start installation because I see NO RAID disk message during the installation.

Thanks

[Harmit Singh · Accepted solution]

Hi Muhammad,

Here is the hardware vs software compatibility matrix for CUPS 8.x:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/compatibility/cupcompatibility8x.html#wp191299

You need to have 6GB of memory for this to install successfully.

As for the RAID query, please refer to the install guide which talks about the same:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/install_upgrade/installation/guide/Reference.html#wp1110599

HTH.

Regards,

Harmit.

[sarwarm123]

So is that means we dont need to configure RAID for MCS 7825H3, it will be done by system installer during the installation?

[Chris Deren · Accepted solution]

Check out the compatibility info:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_0/english/compatibility/cupcompatibility8x.html

How much RAM does the server have?

Media check only checks the checksum of the file, it does not validate the hardware.

HTH,

Chris

[sarwarm123]

Chris

Server has 2GB RAM installed on it

[Chris Deren]

That is your problem, see the notes in the compatibility guide on RAM requirements.

Chris