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Cisco Unified Workforce Optimization

Hi,

we are in a process of building a call center solution. the idea is to use Cisco Contact center express (Premium) and the Cisco Unified Workforce Optimization solution mostly for call recording. only few employees will be part of the call center. I have a question that what will happen to the recording should a call center agent decide to transfer a call to someone who is not part of the call center? can we still retrieve the recordings? we are planning on spanning the port which connect to the call manager and trigger  the recording from a CTI event from contact center solution. also, how possible is it to record calls which are not part of the call center? meaning recording all the calls?

Regards,

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