Cisco Unity 11: AA: You cannot be transferred to this number. Check the number and try again

[jeanalain_t]

Hello,

I have an Auto Attendant I created and under the Greeting Standard I have the checkbox to "allow transfers to Numbers not associated with Users or Call Handler" checked, I modified the restriction tables to allow transfers to the extension numbers ?????, and I get the message "You cannot be transferred to this number. Check the number and try again".

In that same AA i have a call tree for example that says For sales press 1, for customer service press 2, and I have them to transfer to an extension in the same range ????? and that works, but when i dial an extension i want it doesn't.

[Roberto Maldonado Gutierrez]

I have this problem too , allow some extenstions and send that audio to another extensions

[Maren Mahoney]

In addition to the standard Inbound Calling Search Space on the CUC SIP Trunk configuration page in CUCM, do you also have CSSes configured for:

• Rerouting Calling Search Space
• Out-Of-Dialog Refer Calling Search Space

These are required for the calls you are describing, and their effect (and their requirement) are not clearly explained in the integration guide.

Maren

[Roberto Maldonado Gutierrez]

Hi Maren

In my case the trunk has all parameters but in the call handler, in the caller input i have check the option to ignored more digits, in my case all numbers if we can transfer example with 6 the second number is block, so in my case tahta was the problem.