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Beginner

Cisco Unity 12 user guide for jabber user?

I'm looking for a user guide (unity 12x) that I can give my employees on how to use their voicemail via Jabber?  Also, what all the options do once you are logged into your voicemail.

 

I constantly have users stop me and ask, how do I change my password, how do I change my greeting, etc....

 

thanks,

Kurt

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Hall of Fame Cisco Employee

Re: Cisco Unity 12 user guide for jabber user?

These are the official docs:

 

https://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-user-guide-list.html

https://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html

 

Otherwise, you can create your own docs as many other organizations have done.

HTH

java

if this helps, please rate
VIP Advisor

Re: Cisco Unity 12 user guide for jabber user?

Hi,

You can use user guide but its technical enough for employees to decode.
Why don't you prepare something within your feature set offered to your
employees
Contributor

Re: Cisco Unity 12 user guide for jabber user?

We prepare our own in house doc. The PIN Sync helps a lot, same with the PCA. The wallet card tree and or unity tools generator for that (does this still exist?) helps with navigating the conversation. 

Beginner

Re: Cisco Unity 12 user guide for jabber user?

Hi Kurt,

 

For the frequent questions like PIN / Password reset and Personal Greetings change, referring below sections of the user guide and creating an in house document might help:

 

How to access Messaging Assistant:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/user/guide/assistant/b_12xcucugasst/b_12xcucugasst_chapter_00.html

 

PIN / Password Reset:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/user/guide/assistant/b_12xcucugasst/b_12xcucugasst_chapter_011.html

 

Greeting Change:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/12x/user/guide/assistant/b_12xcucugasst/b_12xcucugasst_chapter_0111.html

 

Regards,

Nagajothi

 

 

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