I'm looking for a user guide (unity 12x) that I can give my employees on how to use their voicemail via Jabber? Also, what all the options do once you are logged into your voicemail.
I constantly have users stop me and ask, how do I change my password, how do I change my greeting, etc....
These are the official docs:
Otherwise, you can create your own docs as many other organizations have done.
We prepare our own in house doc. The PIN Sync helps a lot, same with the PCA. The wallet card tree and or unity tools generator for that (does this still exist?) helps with navigating the conversation.
For the frequent questions like PIN / Password reset and Personal Greetings change, referring below sections of the user guide and creating an in house document might help:
How to access Messaging Assistant:
PIN / Password Reset: