Cisco Unity 5.0 Maximum Message length

[David.Pellat]

Hi,

We are running a cisco Unity 5.0 server. It has only been in for a short while. Users are complaining that there is an issue leaving messages for longer than 30 Seconds.  i have checked the following and cannot work out why they still do not work. i have checked this myself on a test phone altering some timers but still no joy. It is the same for internal and external callers.

I have checked the below:

Class of Service => Messages =Maximum Length for subscribers = 300 ( Internal Calls )

Call Handlers => Messages = A Selected Subscriber => 300

Subscriber/Subscriber Template =>Messages => Maximum Message Length =300

Thanks

David

[ronpatel · Accepted solution]

Hi

If you don't have "Full Message Length Recording" licensing enabled,  then Unity will only record 30 seconds of a message before cutting off.

Search for "LicMaxMsgRecLenIsLicensed" in below link

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/white/paper/culicenses.html

Regards

Ronak patel

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