I used until now to deliver email notifications (when users have a new voicemail) an Exchange server belonging to our Domain.
Now I have to use another Exchange (SMTP) server from another domain , but changing the Smart Host IP and SMTP Domain under the "Cisco Unitiy Connection Administration" doesn't bring the expected result.
Do I have to change also something else ? Which logfiles do I have to ckeck to see what's wrong (I tried to find them with RTMT but no luck).
IntroductionFeatured ExpertQ:In standalone flow, the invite will go from Ingress GW to VVB/VXML GW and then it will send a call to CVP, right? Q:What happens to the call if the agent doesn't pick the call in Standalone call flow? Let’s say if all a...
I am confused about RONA. I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals. One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned. Are RONA calls considered handle...
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This event had place on Thursday 22, October 2020 at 10hrs PDT
Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deplo...
there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.
These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&...
Customer received error in the morning that they could not record sessions because the storage was full. After they deleted approximately 40 recordings, and tried to record again in the afternoon - they still received the error: Webex Recorder...