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Beginner

Cisco unity: AA transfer to extension all users are unavailable

Hello,

I have a CUCMBE 8.6, i have imported the users and configured the VM ports.

i configured the call handlers for AA but when i try to reach any extension from the AA i get that the user is unavailable.

From the user extension side the VM is reachable, i can even dial the call handler number and get my greeting but dialing any extension is unavailable.

I also checked the CSS and partitions of the VM ports and call handlers numbers.

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VIP Mentor

Have you checked the system transfer rules?

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

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ok what u need me to check in the system transfer rules, i have the greeting transfer rule it is transfer to greetings.

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If  you are getting this message "you can not be transfer to this number" you might check the restriction tables and see if it is blocking the "*" on the system transfer.

any other error that you get might be due to a CSS and partition or additional matching pattern on CUCM

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it seems as if im getting transfered to the numbers, for example if i dial 550 and 550 is under name test: i get test is unavailable and get transfered to leave him a message, and some other users i get users not answering.

i mainly double checked the css and partitions but anw if i have problem with partition or css i think i shouldnt reach the point of user unavailable and get transfered to his VM

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How have you setup your AA? Can you post a screen shot of your restriction table (default transfer and defaulkt system tranfer)

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

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I unconfigured and reconfigured everything related to AA and unity integration from scratch and it worked fine, im not sure but i may had a problem with the partitions, thanks for your help.

Best regards

Mark

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