Cisco Unity Connect 10.5.2 - Error create mailbox: An object with the SMTP address (user@domain.xxx) already exists.

[wilsonsant]

Hi Guys,

I am trying to create to mailbox to specific user, but, am receiving the error message:

"An object with the SMTP address (user@domain.xxx) already exists.". I am get not identify where is the problem.

Any have idea to solve this.

Thanks,

Regards,

Wilson

[Jonathan Schulenberg]

BAT export the existing mailboxes and search for the email address in the resulting CSV file.

[wilsonsant]

Hi Jonathan,

Thanks a lot for Your contact. As to do export mailbox using BAT?

Regards,

Wilson

[Jonathan Schulenberg]

Not sure what your question is now. There is readily available documentation on the Bulk Administration Tool if you're not familiar with it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag190.html#77420