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Frequent Contributor

Cisco Unity Connect 10.5.2 - Error create mailbox: An object with the SMTP address (user@domain.xxx) already exists.

Hi Guys,

 

I am trying to create to mailbox to specific user, but, am receiving the error message:

 

"An object with the SMTP address (user@domain.xxx) already exists.". I am get not identify where is the problem.

 

Any have idea to solve this.


Thanks,

 

Regards,

 

Wilson

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3 REPLIES 3

Re: Cisco Unity Connect 10.5.2 - Error create mailbox: An object with the SMTP address (user@domain.xxx) already exists.

BAT export the existing mailboxes and search for the email address in the resulting CSV file.
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Frequent Contributor

Re: Cisco Unity Connect 10.5.2 - Error create mailbox: An object with the SMTP address (user@domain.xxx) already exists.

Hi Jonathan,

 

Thanks a lot for Your contact. As to do export mailbox using BAT?

 

Regards,

 

Wilson

Re: Cisco Unity Connect 10.5.2 - Error create mailbox: An object with the SMTP address (user@domain.xxx) already exists.

Not sure what your question is now. There is readily available documentation on the Bulk Administration Tool if you're not familiar with it.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag190.html#77420
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