Cisco Unity connection 11.5 saved messages The message is not currently available

[galaga]

Hello,

I can not retrieve saved voicemail, new voice mails can be retried no problem 

When attempting to play saved messages I get the error The message is not currently available

I have checked that critical services are started, I checked RTMT, nothing stood out.

Any suggestions ?

Thanks for any help.

[Ratheesh Kumar]

Hi

I believe I faced this issue before. Can you try restarting the server

Cheers
Rath!

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[AhmadmKefaya]

Hi,

i know it's late reply.

If you have CUC Cluster "Publisher & subscriber" you need to check " File Syncer" service is running in both server, and if the Integration between CUCM & CUC SIP make sure that your Route List pointing to the publisher OR the active server.

Hope that will help.

Regards,

Ahmad Kefaya