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Beginner

Cisco Unity connection 11.5 saved messages The message is not currently available

Hello,

 

I can not retrieve saved voicemail, new voice mails can be retried no problem 

 

When attempting to play saved messages I get the error The message is not currently available

 

I have checked that critical services are started, I checked RTMT, nothing stood out.

 

Any suggestions ?

 

Thanks for any help.

2 REPLIES 2
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Collaborator

Hi

 

I believe I faced this issue before. Can you try restarting the server

 

 

Cheers
Rath!


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Beginner

Hi,

 

i know it's late reply.

 

If you have CUC Cluster "Publisher & subscriber" you need to check " File Syncer" service is running in both server, and if the Integration between CUCM & CUC SIP make sure that your Route List pointing to the publisher OR the active server.

 

 

Hope that will help.

 

Regards,

Ahmad Kefaya

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