are you able to make the ping test from Unity Connection from Phone system, I mean where you added AXL server ip addres then there would option of TEST to verify the reachability are ok or not and check AXL user name and password is correct on the both side.
any error you get while importing the users? Did you restarted the AXL service and check services on Unity connection as well.?
Br,
Nadeem
Hello Ojasvi,
Busineess edition works different, you don't need the AXL integration:
Adding Cisco Unity Connection 8.x Voicemail Users (Cisco Unified CMBE Configurations Only)
To add Cisco Unity Connection voicemail users to the system in a Cisco Unified Communications Manager Business Edition configuration, import users from Cisco Unified Communications Manager.
You use the Users > Import Users page in Cisco Unity Connection Administration to create multiple user with voicemail accounts from Cisco Unified Communications Manager users. You can also import application users into Connection without a voice mailbox.
Note 
Cisco Unified Communications Manager users must have a Primary Extension defined or they do not appear on the Users > Import Users page in Cisco Unity Connection Administration.
When user accounts are created this way, Connection takes the user Alias, Extension, First Name, and Last Name from Cisco Unified CM, and fills in the remaining information from the user template that you specify. Data from the fields that are taken from Cisco Unified CM cannot be modified by using Connection Administration. Instead, the information must be changed in Cisco Unified Communications Manager Administration.
The Synch Users page allows you to manually refresh information from Cisco Unified CM for voicemail users who were created by using the Import Users page.
Regards,
-1111+
Hello Ojasvi,
I asked a friend of mine (credits to carlope aka c-30) that has a Business Edition demo to take a look, and you can clearly see this is grayed out:
The broken associations seems a different issue.
Regards,
-DP
