Cisco Unity Connection 8.5 Transfer Call to Non voicemail user

[Anas Abueideh]

Dear All,

I use cisco unity connection call handler as an IVR. it runs a welcome prompt and transfer the called to the dialed extension.

the call handler transfer calls to the extensions that have mailboxes. I need to transfer calls to extensions which didn't have mailboxes. All mailboxes are used and the customer doesn't want to buy additional license.

I am looking for a workaround for the license limitation

Please help

thanks in advance

[Rob Huffman]

Hi Anas,

If you want to have people that can be searched via the voice-enabled DH

but don't have a mailbox on the system you can set them up as Contacts

in Unity Connection which doesn't require any licenses

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Anas Abueideh]

Hi Stones,

I need to let the caller enter the extension by pressing the digits and get transfered.

I don't want to enable voice-enabled DH.

I configured contatcts and it didn't work. I check the box under greetings to "Allow Transfers  to Numbers Not Associated with Users or Call Handlers" without success.

Any Idea

Thanks in advance

Anas

[Rob Huffman · Accepted solution]

Hi Anas,

Sorry that I misunderstood your requirements. If using the dial

by extension, and checking the "allow transfers" then the next

place to check is here;

On the Default System Transfer Restriction Table, when I want to transfer to extensions

that begin with 8 but are not part of Unity Connection I need to set;

8???* - Allow

If it was numbers that begin with 5 it would be;

5???* - Allow

Can you give that a try

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[Anas Abueideh]

Hi Stones,

I will try and get back to you.

thanks

Anas

[Anas Abueideh]

Hi Rob,

thanks a lot.

regards
Anas

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