Cisco Unity Connection - closed hours transfer calls to external number

[jenniferbock94]

Hello Support Community,

I have an extension in CUCM which forwards calls to voicemail. In Unity I have a Forwarded Routing Rule that points to a System Call Handler that is associated with a schedule - during open hours calls should be forwarded to extension 675, and during closed hours to an external number.

The open hours transfer rule works perfectly fine, but not the closed one to the external number. When I tested it, the "vm .. is not available" message comes.

I use CUCM & Cisco Unity Connection 10.5

Hopefully someone can help me.

Thank you.

[Jaime Valencia]

In that call flow what has an attached schedule with open and closed hours???

Have you checked the restriction tables and made sure your CUCM integration's CSS allows you to reach that number??

[jenniferbock94]

The System Call Handler has an attached active schedule, where I marked the open hours. So I can differ between open/closed hours transfer rules.

The restriction tables are ok.

Do you mean the CSS of the CTI Route Point directory number? If so, then yes.

[Jaime Valencia · Accepted solution]

No, you either have a SIP or SCCP integration to CUCM, and those have a CSS.

[jenniferbock94]

Ah, my voicemail ports had the wrong CSS - now it works.

Thank you for you help.