Showing results for 
Search instead for 
Did you mean: 

Cisco Unity connection - Directory handler



I have a question or maybe, if i can have some advice.


I have a customer who would like to use Cisco Unity Connection only for Auto Attendant features, voicemail are provide by Exchange UM. So, no voicemail licences (only 5 presently to get auto attendant features)"

To manage user into multiple Directory handler, What type of account do you recommend for create user? users without mailbox? contact?

Need to have extension and a search mechanism for department directory lookup.

Thanks for any advice.

4 Replies 4

George Thomas

You could create users without mailbox for administrative functions.

Please rate useful posts.

Hi George ,

I have same request. and i configured user without mail box.

when i use dial by extension "i did nt recognize that is valid entry" msg played for user without mailbox.

but i can dial to extension that i have created with mailbox.


appreciate your help.

Ok, if you need to dial a particular extension then a contact is required.

Please rate useful posts.

extension add as a contact but still the same error msg.

does it require license for each user?


Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: