cisco unity connection -- invalid selection

[Abhishek Singh]

Hi,

We have two users where when they try to login into the voice mail, they get this, invalid selection message, tried changing the password several times over  , but its of no help. the extension and all other stuff is fine.

Cisco unity connection version : 6.1.x

cisco phone : 7961

[Abhishek Singh]

resolved it

[Rob Huffman]

Hi Abhishek,

Nice work here

Would you mind sharing your resolution as it may help someone else down the road.

Cheers!

Rob

[Abhishek Singh]

@Rob,

Pretty layman stuff  . The extension on the userpage was put as a 4 digit extension , whereas whats the procedure is to make it 7 digits, so thats what was hurting the cause . Changed the extension back to  7 digits , and it worked.

But then again,  thanks for the ever quick response.

[Rob Huffman]

Hi Abhishek,

Thanks for posting back with your "fix" (+5 )

Cheers!

Rob