I am hitting an unusual issue with password resets on Cisco Unity Connection. 8.6
We have a list of folks who perform the routine password resets that are often required of end users.
I am seeing an issue that is intermittant (I love that word), I know all those TAC folks just LOVE it too. About once in blue moon, we will get a user who needs a password reset, BUT the folks assigned to the" Cisco Knows more about what its customers need than they do", predefined, "Help Desk Administrator" Role, are not able to reset the user's password. It requires someone who is assigned to a higher Role.
I am hopeful that someone has seen this before and can provide some guidance, if not I will have to call tAc.