Cisco unity Express, SIP/2.0 486 Busy Here

[joseriveros]

I have a CME 2951 with CUE SM-SRE-700-K9, when a phone call is diverted to your voicemail the call is dropped and the debug gives the following error:

Sep 26 14:35:17.448: //6841/38BEACE5B4D5/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:4000@10.51.43.3:5060 SIP/2.0

Via: SIP/2.0/UDP 10.51.43.2:5060;branch=z9hG4bK8CE196F

Remote-Party-ID: "test" <sip:6097@10.51.43.2>;party=calling;screen=no;privacy=off

From: "test" <sip:6097@10.51.43.2>;tag=4336CD6C-5A3

To: <sip:4000@10.51.43.3>

Date: Wed, 26 Sep 2012 14:35:17 GMT

Call-ID: 39C9661A-71E11E2-B4DAEDC7-5B43E6A4@10.51.43.2

Supported: 100rel,timer,resource-priority,replaces,sdp-anat

Min-SE:  1800

Cisco-Guid: 0952020197-0119411170-3033918919-1531176612

User-Agent: Cisco-SIPGateway/IOS-15.2.2.T1

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Max-Forwards: 70

Timestamp: 1348670117

Contact: <sip:6097@10.51.43.2:5060>

Expires: 180

Allow-Events: telephone-event

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 184

v=0

o=CiscoSystemsSIP-GW-UserAgent 291 5795 IN IP4 10.51.43.2

s=SIP Call

c=IN IP4 10.51.43.2

t=0 0

m=audio 28500 RTP/AVP 0

c=IN IP4 10.51.43.2

a=rtpmap:0 PCMU/8000

a=ptime:20

Received:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.51.43.2:5060;branch=z9hG4bK8CE196F

To: <sip:4000@10.51.43.3>

From: "test" <sip:6097@10.51.43.2>;tag=4336CD6C-5A3

Call-ID: 39C9661A-71E11E2-B4DAEDC7-5B43E6A4@10.51.43.2

CSeq: 101 INVITE

Content-Length: 0

Timestamp: 1348670117

Received:

SIP/2.0 486 Busy Here

Via: SIP/2.0/UDP 10.51.43.2:5060;branch=z9hG4bK8CE196F

To: <sip:4000@10.51.43.3>;tag=ds2ac8de14

From: "test" <sip:6097@10.51.43.2>;tag=4336CD6C-5A3

Call-ID: 39C9661A-71E11E2-B4DAEDC7-5B43E6A4@10.51.43.2

CSeq: 101 INVITE

Content-Length: 0

Allow: INVITE, BYE, CANCEL, ACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO

Cisco-Gcid: 39C9661A-71E11E2-B4DAEDC7-5B43E6A4@10.51.43.2

Sent:

ACK sip:4000@10.51.43.3:5060 SIP/2.0

Via: SIP/2.0/UDP 10.51.43.2:5060;branch=z9hG4bK8CE196F

From: "test" <sip:6097@10.51.43.2>;tag=4336CD6C-5A3

To: <sip:4000@10.51.43.3>;tag=ds2ac8de14

Date: Wed, 26 Sep 2012 14:35:17 GMT

Call-ID: 39C9661A-71E11E2-B4DAEDC7-5B43E6A4@10.51.43.2

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: telephone-event

Content-Length: 0

[paolo bevilacqua]

Check on CUE CLI

'show license status application"

[joseriveros]

This was done and the CUE worked for a while and then stops working.

[paolo bevilacqua]

Can you please post the output of the command above

[Matthew Sullivan]

Was this ever resolved?

I have a similar issue.

[INGENIERIA Y CONSULTORIAS WEBREDES LTDA]

same problem, but after see the license.

cue-172-30-253-252#  show license status application
voicemail disabled, ivr session quantity (4) is equal to or exceeds available ports (2)
ivr disabled, ivr session quantity (4) exceeds available ports (2)

i need to move out and modify the license on AIM-CUE

cue-172-30-253-252# license activate ivr sessions 2
Current license already active, count saved for use at next reload

cue-172-30-253-252# wr mem
cue-172-30-253-252# reload
Reloading the system will terminate all end user sessions.

Doing a reload will cause any unsaved configuration data to be lost.

Are you sure you want to reload? [confirm]
cue-172-30-253-252# 

now after doing this the AIM-CUE still says the voicemail is disabled

cue-172-30-253-252# sho license status application
voicemail disabled, ivr session quantity (2) is equal to or exceeds available ports (2)
ivr enabled: 2 sessions

cue-172-30-253-252# license activate ivr sessions 1
Count is not a multiple of 2

cue-172-30-253-252# license activate ports 1
Count is not a multiple of 2

Now i'm lost... can't put down the ports to 1 but still the voicemail is disabled and ivr is not working....

really???? don't know what to do!

[INGENIERIA Y CONSULTORIAS WEBREDES LTDA]

i found the way to fix this!!!

now my AIM-CUE works.

sho license status application
voicemail enabled: 6 ports, 2 sessions, 25 mailboxes
ivr enabled: 4 sessions

so as i summarize all data.

IVR-PORTS "MUST" be more than licensed IVR-SESSIONS.

then, Requested IVR-VM-MBX need just 2 IVR-PORTS to run.

there is the summary of IVR-PORTS on my AIM-CUE

4 IVR-PORTS used as IVR-SESSIONS

2 IVR-PORTS used for IVR-VM-MBX

6 Total IVR-PORTS

that's all and runs smooth!

best regards for all!

[danepaulsen]

Thank you!

[INGENIERIA Y CONSULTORIAS WEBREDES LTDA]

please rate if my post was useful for you...

best regards

[Karoly Kortelyesi]

Commands:

service-module# license activate ports 4

service-module# license activate ivr sessions 2

license activate voicemail mailboxes 25

reboot

show license in-use

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/CUELicensing_book/Using_CSL.html#wp1093737

[Gorsi]

Issue resolved, Thank you.