Cisco Unity Greeting/System call handler

[Ajith Nayak]

Dear all,

Hope you all are doing good !!

Folks, What is the exact bit rate/value/MB for a .wav file which can be uploaded in System call handler?

unfortunately I facing some issue as the file shared by our customer is not getting uploaded even its .wav :(

[Suresh Hudda]

PCM encoding, 8 bits, 8 khz, mono. There are free tools, using one of them you can convert it to correct format.

Suresh

[Ajith Nayak]

Hello Suresh,

So you mean below should be the format:

file type : mono
bit rate 8 or 64 kbps
audio sample rate 8khz

[Suresh Hudda · Accepted solution]

Hi Ajith, You can refer below table for exact format.

Property	Value
Bit Rate	64kbps
Audio Sample Size	8 bit
Channels	1 (mono)
Audio Sample Rate	8khz
Audio Format	CCITT U-law

[Andrew West]

In case you need it this is a really easy way to do it as I converted hundreds of wav files from a legacy Nortel to Cisco supported wav using the following

1. Go here http://g711.org/ 

2. Select the first choice (Broadworks Classic)

3. Follow the rest of the steps.