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Cisco Unity Greeting/System call handler

Ajith Nayak
Level 1
Level 1

Dear all,

Hope you all are doing good !!

Folks, What is the exact bit rate/value/MB for a .wav file which can be uploaded in System call handler?

unfortunately I facing some issue as the file shared by our customer is not getting uploaded even its .wav :(

1 Accepted Solution

Accepted Solutions

Hi Ajith, You can refer below table for exact format.

Property Value
Bit Rate 64kbps
Audio Sample Size
8 bit
Channels  
1 (mono)
Audio Sample Rate 8khz
Audio Format CCITT U-law

View solution in original post

4 Replies 4

Suresh Hudda
VIP Alumni
VIP Alumni

PCM encoding, 8 bits, 8 khz, mono. There are free tools, using one of them you can convert it to correct format.

Suresh

Hello Suresh,

So you mean below should be the format:

file type : mono
bit rate 8 or 64 kbps
audio sample rate 8khz

Hi Ajith, You can refer below table for exact format.

Property Value
Bit Rate 64kbps
Audio Sample Size
8 bit
Channels  
1 (mono)
Audio Sample Rate 8khz
Audio Format CCITT U-law

In case you need it this is a really easy way to do it as I converted hundreds of wav files from a legacy Nortel to Cisco supported wav using the following

1. Go here http://g711.org/ 

2. Select the first choice (Broadworks Classic)

3. Follow the rest of the steps. 

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