Cisco Unty v7 Mailbox Store change

[philmartin79]

Hi All,

I have a customer who is using Cisco Unity v7 (I know) for their voicemail.

They have just logged an issue stating they are no longer getting voicemails ("Your messages are not available"). They stated that they have changed their exchange mailbox to another store (same version on Windows server) to another database/server.

Can anyone advise on where/how I start to amend this? I cannot find the mailbox store in the settings on the GUI anywhere so I am guessing I need to run the Cisco Unity Message Store Configuration Wizard? Is this necessary even if they have migrated all the accounts over or is there an easy way to just change the server Unity is pointing to?

Many thanks for any assitance.

Phil

[Brandon Buffin]

You'll need to run the permissions wizard as well as the message store configuration wizard. Take a look at this link.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurugx/8xcurug120.html

Brandon

[philmartin79]

Hi Brandon,

Thanks for the information. The link doesnt mention running the message store wizard however just the permissions wizard. Do I need to run the permissions wizard before the message store configuration wizard?

I have also found this, is this the right tool?

http://www.ciscounitytools.com/Applications/Unity/MSM/MSM.html

Thanks

Phil

[Brandon Buffin]

Take a look at the Changing the Partner Exchange Server link in the Replacing an Exchange Server section of the previous link. Direct link below. You do not need the referenced tool. I think this link will make it more clear.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurugx/8xcurug050.html#wpxref48473