I currently have 2 DHCP pools. I am attempting to get rid of one pool(/28) due to the user's needing a larger pool(/27). I want to do this with the most minimal time for outage. I have removed the /28 pool from the router to have the user's Factory Reset the VOIP that way there is only one DHCP pool to pull from. After the reset procedure and verifying DHCP is enabled on the VOIP, it is not pulling an address from the new pool. I am able to ping the gateway from an external site and there have been VOIPs that have pulled from this DHCP pool already. The VOIP is displaying "Verify Network Connectivity" although we've verified physical connection and the VOIP was functional prior to Factory Reset so we can confirm that patching is fine and the switch port is active. Any help would be greatly appreciated!
V/r,
Adrian O.