I have install click to call to a windows 7 Professional 32 bits with office 2010 (first italian changed later to English ) and I have an issue with click to call it is continuously requesting to install a certificate issued by our call manager. if You choose to install the certificate and afterwards the call starts but the problem remains on the next call. Did someone experienced this problem? if yes can someone propose me a workaround?
I had this issue, and found that the "certificate issued by" and the website i was trying to go to (the webdialer service) were not exactly the same.
In the Click to call preferences the webdialer service was set to "ccm01" , which is correct.
the certificate was issued by ccm01.domain.com which is also correct.
However when comparing the certificate issuer with the webdialer service they don't match.
SO in the preferences set the webdialer to the fully qualified domain name of the server.
Second issue I had was that I could not change it easily. I found that if Outlook was still running, I could not make the change.
Exit all applications that might be using C2C.
Even if you exit on the tray icon, it will still be running.
Under the Server Address Information for Click to Call 8.0. Are you you using the name of the CUCM server and not the IP address as perthe deployment document.
Server address information
If you are not automatically populating the Cisco Unified Communications Manager server address value, provide your users with their Cisco Unified Communications Manager CCMCIP server address and the WebDialer server name.
Note The value of the WebDialer Service field in the Click to Call Preferences dialog box must match the name on the installed Cisco Unified Communications Manager certificate, not the IP address of the Cisco Unified Communications Manager server.
This will have to match the Canonical name of the server in the CUCM certificate.