Clock on a 7965 IP phone is delayed 1 hour

[amine..dahel]

Hi everybody,

I'm working on a CUCM 9.1.2, I have a client complaining that the clock on his Cisco IP phone 7965 (frirmeware  SCCP 45.9-3-1ES27S) is delayed on hour.

Can you, guys, give me some tips to remedy this issue?

Thanks in advance, guys.

[Deepak Rawat]

I hope you have checked generic settings that the phone is part of correct Device Pool/Date-Time Group etc as on a working phone. If yes, then take a look at below thread

https://supportforums.cisco.com/discussion/12881316/ip-pone-6921-1-hour-early-cucm-10x

Regards

Deepak

[amine..dahel]

Thank you Deepak for the precious tip, 

The device pool is configured correctly for this phone and the firmware is the same as the default load.

Nevertheless, I'll invite the client to perform a factory reset and see it remedy the issue.

Probably, the root cause is a minor bug on the phone.

I'll keep you posted about the result of the factory reset.

[Deepak Rawat]

Sure Amine, will wait for an update from your side.

Regards

Deepak

[amine..dahel]

Hi Deepak,

The factory reset solved the issue.

Regards,

Amine

[Deepak Rawat]

Glad that the issue had been resolved Amine and thanks for updating the forum.

Regards

Deepak