CM 8.5.1 clock issue

[Anju Josua]

Hello all

We are facing issue with CM time

Curently we are developing CM 8.5.1.10000-26 with 2 types ip phone (6921 and 7942)

We configure CME as ntp master, and use this as our ntp server for CM

6921 clock time is true, but for 7962 type, we got the wrong time

Anybody have ideas?

Thank you for any help

Regards,

Anju

[ronpatel]

Hi Anju,

What firmware version you are running in 7962 phone.

Is it happening to all 7962 phone to some 7962?

Regards

Ronak Patel

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[Anju Josua]

Hi ronal

I am sorry, i write the wrong type, actually it is 7942

This is happen on all phone for 7942, my firmware is SCCP42.9-1-1SR1S

Regards,

Anju

[ronpatel]

Hi Anju,

No issues.

What time zone you have defined for this phone.

You will have to use time zone which has "*" in the end. For example

Use "(GMT-6:00) America/Chicago*"  instead of non * time zone.

Regards

Ronak patel

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[Anju Josua]

Hi Ronak,

Sori for late respon

i already use time zone which has "*" in the end.

But the problem still happen for 7942 type

Regards,

Anju

[ronpatel]

Hi Anju,

What firmware you are using in 7942 phone.

Regards

Ronak Patel

Please rate all helpful posts by clicking stars below the answer

[Anju Josua]

Hi Ronak,

i am using SCCP42.9-1-1SR1S

Regards,

Anju

[ronpatel]

Hi Anju,

You are using almost 1.5 year old firmware. Please upgrade to 9.2.3 and see if issue is still present.

Regards

Ronak Patel

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[Anju Josua]

Hi, Ronak

Thank you for your advise

I already upgrade the firmware, it solved the problem

Thanks again

Regards,

Anju