CMC with CTI ports

[Nicolas Mansour]

Hi there,

I have the following setup where someone calls in to the auto attendant dials a specific code and then enters the number of an OffNet number. This works fine but for billing purposes if I try to add CMC to the route pattern, the calls are disconnected automatically.

I enabled the offnet-to-offnet transfer but that didn't work

Any clues?

Thanks in advance,

Nick

[wong34539]

When you have a CMC and FAC enabled on a route pattern, you have to enter FAC first, before entering CMC code.