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Beginner

CME 10.0 / Speed dial configuration by user // only SIP Phones

Please let me how the end user can configure Speed dial in CME 10.0.?

The customer only has SIP Phones 89XX configured. Can you explain me or give me an hint how can I configure that ?!


Thanks

Stefan

19 REPLIES 19
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Beginner

Associate their account with their phone in CUCM. Make sure their account is a member of the 'Standard CCM End Users' group in CUCM User Management.

Direct them to the end-user page https://<ucm ip address>/ucmuser

Specifics here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8941_8945/9_0/english/user_guide/P415_BK_C2704923_00_user-guide-8941-8945/P415_BK_C2704923_00_user-guide-8941-8945_chapter_0101.html#P567_TK_S7E33823_00

Regards,

 

-Tony

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So sorry, just realized right after posting that you said CME.
From what I remember, you have to actually create an XML file for defining what options the end-users can access when they go to http://<cme ip>/ccme.html and they log in.
Documentation is a bit weak on it and I couldn't find anything right away. 

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucme/gui/user/guide/cmegui_user.pdf
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm.html

Best of luck, sorry about that.

Regards,

 

-Tony

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Beginner

Hi Stefan,

How did you ended up with speed dial on SIP phones with CME 10.0 ?

I am on same situation and looking for solution.

Regards,

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Hi Ilana,

 take a look at the following doc: Speed Dial Configuration

Hope this helps

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Thank you.

I tried to add speed dial from 7821 Phone Apps menu but im getting error " Host Not Found ".

Where the other phones 7962 (SIP version) is working fine with no error.

Any idea why im getting Host not found ?

I have CME 10.5 and 7821 SIP firmware is SIP78XX.10.1.1SR1-4

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Hi Ilana,

Just wanted to check if you tried adding speed dials from CLI as well and if it worked?

if only 78XX IP phones are giving this Host Not Found error then i suspect the following bug

https://tools.cisco.com/bugsearch/bug/CSCum62235/?reffering_site=dumpcr

It requires an upgrade of the phone firmware to 10.2(1.12) or higher.

Manish

- Do rate helpful posts -

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Thank Manish,

Issue fixed by upgrading firmware to latest 10.3.1

Regards,

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Good to know that.

Manish

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Hi,

One of our other site has same cme and 7821 phones. When user press directory button its keep requesting and nothing appear also my phone apps are missing.

i hve verified the ip http config is there, phone firmware and cme version both are same. 

any thought what i am missing ?

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HI Ilana,

 if my understanding is correct, one of your branches has a different behavior comparing the others, am I correct?

 If the answer is Yes, then please double check not only the CME's configuration but also the IP Phone's configuration.

Hope this helps.

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Hi Marcelo, What do you mean by IP Phone's configuration ? are you referring to Voice register dn and pool configuration ? If yes, I have verified and its same.
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If the config of working and non working sites is the same then you can try a factory reset of one of the 7821 if possible and try deleting and readding the config on non working site. Else, you can get the packet capture from the IP phone after pressing directories and post on the forum, a corresponding capture from a working 7821 phone on another site will help.

Manish

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Hi,

Did the packet capture from non-working phone but not able to understand.

Attached are the captures

phone ip is 10.40.36.95 and mac is eth.addr==84:80:2D:D4:9B:50

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Hi Ilana,

I just see three TCP packets when i filter with this IP address, so it seems that the request is not even going out from the IP phone for directories. Can you try reconfiguring one of the ip phones or if possible a factory reset and see if any traffic is generated for these functions.

Manish

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