01-26-2016 12:35 PM - edited 03-17-2019 05:37 AM
CME 10.5 with 8861 softkey
we register the 8861 using Fast Track Mode , now we have an issue with configure their softkey for expansion module, phone type list there is no reference for 8861, so the workaround is to use 89XX, the problem with 89XX is that there no softkey configuration for it, and there is no other phone that can make the expansion module works, so it is either expansion module or softkey, please i need some help here
01-26-2016 12:50 PM
try using reference pooltype for 9971 model and it worked
voice register pool-type 8861 xml-config maxNumCalls 6 xml-config busyTrigger 6 num-lines 114 description Cisco IP Phone 8861 reference-pooltype 9971
01-27-2016 01:20 AM
I already tried that, here is the config
voice register pool-type 8861
xml-config busyTrigger 2
phoneload-support
reference-pooltype 9951
The problem is as follows:
9951 be design from cisco doesnt support custom softkey template, in fact all 99XX doesnt support softkey, so i tried to use like 7861 , it worked but the expansion module doesnt work.
The problem is that the refreence-pooltype doesnt include 8861, this is why i suggested we have to upgrade, this is not related to phone firmware, this is related to CME config version.
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