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CME 10.5 with 8861 softkey

mkhriesa
Level 1
Level 1

CME 10.5 with 8861 softkey


we register the 8861 using Fast Track Mode , now we have an issue with configure their softkey for expansion module, phone type list there is no reference for 8861, so the workaround is to use 89XX, the problem with 89XX is that there no softkey configuration for it, and there is no other phone that can make the expansion module works, so it is either expansion module or softkey, please i need some help here

2 Replies 2

Nadeem Ahmed
Cisco Employee
Cisco Employee

try using reference pooltype for 9971 model and it worked

voice register pool-type 8861
xml-config maxNumCalls 6
xml-config busyTrigger 6
num-lines 114
description Cisco IP Phone 8861
reference-pooltype 9971
Br, Nadeem Please rate all useful post.

I already tried that, here is the config

voice register pool-type 8861
xml-config busyTrigger 2
phoneload-support
reference-pooltype 9951

The problem is as follows:
9951 be design from cisco doesnt support custom softkey template, in fact all 99XX doesnt support softkey, so i tried to use like 7861 , it worked but the expansion module doesnt work.

The problem is that the refreence-pooltype doesnt include 8861, this is why i suggested we have to upgrade, this is not related to phone firmware, this is related to CME config version.

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