CME 12.0 *86 translates to 5000

[Michael Durham]

I am configuring an ATA from my 83 year old mother who has short term memory loss.  Her current and soon to be old phone company has you dial *86 to get your messages.  On our CME system its 5000 to get to voicemail.  How can I configure the system so that when she dials *86 on the phone connected to the ATA, it calls 5000/voicemail?

I tried to enable the standard fac codes and on my 7975 IP phones **9 calls voicemail as expected.  But on the phone connected to the ATA, it just rings busy. So configuring a fac custom alias command will/does not work.  No idea why the ATA is doing this.  But then again, the ATA phone cannot do a three way call to numbers where the second call is not a configured ephone-dn.  No other number works, even the voicemail number 5000.

The ATA is a 186 and is running firmware 3.2.4 SCCP

I was going to create a translation from *86 to 5000 but it seems that you cannot have the * button in the translation pattern.

Any suggestions on either how to get the fac codes to work on the ATA, three way call to any numbers, or how to translate when she dials *86 to the voicemail system?

[Roger Kallberg]

You can have the * in the match side of your translation, but you need to escape it with a \

So something like this

rule 1 /^\*86$/ /5000/

[Mohammed al Baqari]

Hi,

In the translation pattern use \* instead of *

**** please remember to rate useful posts

[Michael Durham]

Its not working yet.  Here is my config:

!
!
voice translation-rule 1
rule 1 /8445551212/ /3865551212/
rule 2 /8441112222/ /3861112222/
!
voice translation-rule 2
rule 1 /\([2-9].........\)/ /1\1/
!
voice translation-rule 3
rule 1 /411/ /18003733411/
!
voice translation-rule 4
rule 1 reject /0/
!
voice translation-rule 5
rule 1 /611/ /13865551212/
!
voice translation-rule 6
rule 1 /^\*86$/ /5000/
!
voice translation-rule 7
rule 1 /1100/ /13865551122/
!
voice translation-rule 10
rule 1 /11../ /3865551212/
rule 2 /12../ /3861112222/
rule 3 /13155551212/ /13155551212/
!
!
voice translation-profile BLOCK-INBOUND
translate calling 4
!
voice translation-profile Eleven_Digit_Dialing
translate calling 10
!
voice translation-profile Free_411
translate called 3
!
voice translation-profile Hunt_Group_1_to_VVM_5000
translate redirect-called 7
!
voice translation-profile Incoming_calls
translate called 1
!
voice translation-profile PSE_Support
translate called 5
!
voice translation-profile Ten_Digit_Dialing
translate calling 10
translate called 2
!
!
dial-peer voice 911 voip
corlist outgoing Door-EMS-Only
destination-pattern 911
session protocol sipv2
session target sip-server
voice-class sip profiles 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 100 voip
description *** Incoming Calls VoIP ***
translation-profile incoming Incoming_calls
call-block translation-profile incoming BLOCK-INCOMING
call-block disconnect-cause incoming call-reject
preference 1
session protocol sipv2
session target sip-server
incoming called-number .
voice-class codec 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 200 voip
corlist outgoing Door-National
description *** Outbound 11 Digit Dialing Calls ***
translation-profile outgoing Eleven_Digit_Dialing
preference 1
destination-pattern 1[2-9]..[2-9]......$
translate-outgoing called 10
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip profiles 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 210 voip
corlist outgoing Door-National
description *** Outbound 10 Digit Dialing Calls ***
translation-profile outgoing Ten_Digit_Dialing
preference 1
destination-pattern [2-9].........$
translate-outgoing called 10
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip profiles 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 5000 voip
description Dial-peer to the Voicemail System"
translation-profile outgoing Hunt_Group_1_to_VVM_5000
destination-pattern 5000
b2bua
session protocol sipv2
session target ipv4:10.110.0.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 5050 voip
description Dial-peer to the Auto Attendant"
destination-pattern 5050
b2bua
session protocol sipv2
session target ipv4:10.110.0.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 5051 voip
description Dial-peer to the CUE Management System"
destination-pattern 5051
b2bua
session protocol sipv2
session target ipv4:10.110.0.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 220 voip
corlist outgoing Door-International
description *** Outbound International Calling ***
preference 1
destination-pattern 011T
session protocol sipv2
session target sip-server
voice-class codec 1
voice-class sip profiles 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 933 voip
corlist outgoing Door-EMS-Only
destination-pattern 933
session protocol sipv2
session target sip-server
voice-class sip profiles 1
dtmf-relay rtp-nte
no vad
!
dial-peer voice 611 voip
corlist outgoing Door-National
description Call PSE Support
translation-profile outgoing PSE_Support
destination-pattern 611
b2bua
translate-outgoing called 5
session protocol sipv2
session target sip-server
voice-class sip profiles 1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 411 voip
corlist outgoing Door-National
description Call Free 411 information service
translation-profile outgoing Free_411
destination-pattern 411
b2bua
translate-outgoing called 3
session protocol sipv2
session target sip-server
voice-class sip profiles 1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 300 pots
corlist outgoing Door-National
description FAX inbound and outbound - TDC
preference 1
destination-pattern 6666
port 0/0/0
!
dial-peer voice 301 pots
corlist outgoing Door-National
description FAX outbound - PSE
translation-profile outgoing CONVERT_OUTBOUND_CALLER-ID
preference 1
destination-pattern 1299
port 0/0/1
!
dial-peer voice 9 voip
!
dial-peer voice 302 pots
!
dial-peer voice 303 pots
!

[Roger Kallberg]

Not surprised that this particular thing is not working for you as you don't use your rule 6 somewhere. First off you need to have the rule in a profile and then you need to use the translation profile in the inbound direction for calls made by the ATA.

[Michael Durham]

And just how do I configure it to work?  I tried creating a dial-peer but could not get it to work either.

[Roger Kallberg]

• First create a translation profile that has this rule set for called number.
• Set the translation profile to be used in the inbound direction for the CME configuration element for the ATA.
• If that doesn’t work set it as a general CME translation profile in the inbound direction.

The above is a little bit of a guess work as you haven’t shared your full configuration of CME and this platform isn’t something that I really work on. If you do share the configuration please do it as a attached text file, not directly in your post as it makes the post quite hard and cumbersome to read since it becomes very large.