cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
5788
Views
10
Helpful
2
Replies

CME 7.1 - Configuring Busy trigger after one call?

stowellp
Beginner
Beginner

Guys,

I have a site that is using CME 7.1 with 7961 phones, and wishes to play a busy tone to the caller when they are on a call. I have configured the following lines in the ephone template that I have assigned to all phones:

max-calls-per-button 1

busy-trigger-per-button 1

This is working on the phones that are configured as octo-lines, but not on those that are configured as dual-lines.

I'd rather not configure all of the phones as octo-lines as I would be wasting unecessary DNs. Does anyone know how I could configure a busy tone, or if this is even possible on a phone configured with a dual-line?

Thanks in advance.

Phil

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

Because the DN's are set up as dual-line you need to add the following (huntstop channel command). Have a look;

The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.

Router(config)# ephone-dn 10 dual-line

Router(config-ephone-dn)# number 103

Router(config-ephone-dn)# no huntstop

Router(config-ephone-dn)# huntstop channel

Router(config-ephone-dn)# exit

Hope this helps!

Rob

View solution in original post

2 Replies 2

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

Because the DN's are set up as dual-line you need to add the following (huntstop channel command). Have a look;

The following example creates an ephone-dn with the number 103 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.

Router(config)# ephone-dn 10 dual-line

Router(config-ephone-dn)# number 103

Router(config-ephone-dn)# no huntstop

Router(config-ephone-dn)# huntstop channel

Router(config-ephone-dn)# exit

Hope this helps!

Rob

Thanks Rob, it worked a treat!

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers