CME 7.1 supportable phone models

[jack samuel]

Dears,

I have 2 questions pls help

• we have phone models 8945,7841 I want to know these models are supported with CME 7.1 or by any device pack installation?? as the links mentions it will not work. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/cme71spc.html,
• we have a CUCM 10.5 in HO on which multiple sites phones are registered, In HO when I do a call forward it woks and it gets cancelled whenever a user desired to cancel , but in remote site when I do a call forward the call gets forwarded but the call forward doesn't get cancelled, the user has to call an administrator to cancel.

thanks

[Jaime Valencia · Accepted solution]

There are no DevPacks for CME, that's only for CUCM, the phones that are listed, are the ones you can use, the only way to add support for new devices in CME, is upgrading to a newer CME release which supports them.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html

For the 2nd issue, review CUCM traces to confirm CUCM does receive the CFA cancel message from the phone, if you don't see it, you might have network problems causing that.

[jack samuel]

Dear Jaime,

If I m not wrong from rtmt I should collect call manager traces, apart from call manager do we need other traces???

thanks

[Mohammed al Baqari]

Hi Jack,

You can start from CUCM traces and depending on how that goes you may start looking at other elements.