04-11-2012 08:55 AM - edited 03-16-2019 10:35 AM
Dears:
I need some help to troubleshoot a transfer key issue:
If the receptionist receives a call from the PSTN and need to transfer it to another number in the PSTN, they can not. As soon as try to hit the transfer softkey nothing happens.
In the CME I have following configuration regarding transfer:
transfer-system full-consult
transfer-pattern .T
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback none
h323
Any idea?
Solved! Go to Solution.
04-13-2012 10:10 AM
Hi,
I have just tested similar to your set up in my lab
Can you try taking out the supplimentry service
!
voice service voip
no supplementary-service h450.12
!
Retest
Regards
Alex
04-11-2012 10:55 AM
What do you mean? After press transfer softkey, can't you enter an extension or external number ?
04-11-2012 11:17 AM
Sorry! Let me write down a better explanation.
Is more clear?
I'm thinking to test this:
voice service voip
no supplementary-service h450.2
no supplementary-service h450.3http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/srnd/design/guide/clproc.html#wp1073751
Do you have something to suggest?
Thanks in advance
Regards
04-11-2012 11:35 AM
These commands are not needed.
Did it always happened? Have you tried reloading router ? That is also a good occasion to update IOS.
04-11-2012 11:47 AM
I can not configm if this always happened ( I inherit the system and the user can not confirm)
No, I did not reload the router:
EMC_2911_VOICE uptime is 1 year, 1 week, 6 days, 17 hours, 55 minutes
I will do this tonight.
Thanks!!
04-12-2012 08:39 AM
Paolo:
The reload did not work. The issue still there. Few questions:
Thanks for the support
Regards
Marcelo
04-12-2012 03:21 PM
Are you using isdn? Is yes, can you take debugs isnd q931.
04-12-2012 03:24 PM
Yes. Tomorrow I can collect the debugs and send the tail.
Thanks!
04-13-2012 08:30 AM
Paolo:
Debug isdn q931 ON
Apr 13 15:17:23 UTC: ISDN Se0/0/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x0, Calling num 13055391358
Apr 13 15:17:23 UTC: ISDN Se0/0/0:23 Q931: Sending SETUP callref = 0x0124 callID = 0x80A5 switch = primary-ni interface = User
Apr 13 15:17:23 UTC: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8 callref = 0x0124
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98397
Exclusive, Channel 23
Progress Ind i = 0x8183 - Origination address is non-ISDN
EMC_MIA_2911_VOICE#
Calling Party Number i = 0x80, '13055391358'
Plan:Unknown, Type:Unknown
Called Party Number i = 0x80, '1010444011541150322150' <-Calling this number to tranfer a hold call
Plan:Unknown, Type:Unknown
Apr 13 15:17:23 UTC: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x8124
Channel ID i = 0xA98397
Exclusive, Channel 23
EMC_MIA_2911_VOICE#
Apr 13 15:17:27 UTC: ISDN Se0/0/0:23 Q931: RX <- PROGRESS pd = 8 callref = 0x8124
Progress Ind i = 0x8A81 - Call not end-to-end ISDN, may have in-band info
EMC_MIA_2911_VOICE#
Apr 13 15:17:36 UTC: ISDN Se0/0/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x8124
Apr 13 15:17:36 UTC: %ISDN-6-CONNECT: Interface Serial0/0/0:22 is now connected to 1010444011541150322150 N/A
Apr 13 15:17:36 UTC: ISDN Se0/0/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0124
EMC_MIA_2911_VOICE#
Apr 13 15:18:19 UTC: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x01FD
Cause i = 0x8090 - Normal call clearing
Apr 13 15:18:19 UTC: %ISDN-6-DISCONNECT: Interface Serial0/0/0:1 disconnected from unknown , call lasted 120 seconds
EMC_MIA_2911_VOICE#
Apr 13 15:18:19 UTC: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x81FD
Apr 13 15:18:19 UTC: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x01FD
EMC_MIA_2911_VOICE#
Apr 13 15:18:22 UTC: ISDN Se0/0/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x8124
Cause i = 0x8490 - Normal call clearing
Apr 13 15:18:22 UTC: %ISDN-6-DISCONNECT: Interface Serial0/0/0:22 disconnected from 1010444011541150322150 , call lasted 46 seconds
EMC_MIA_2911_VOICE#
Apr 13 15:18:22 UTC: ISDN Se0/0/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x0124
Apr 13 15:18:22 UTC: ISDN Se0/0/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8124
EMC_MIA_2911_VOICE#
When the receptionist press the transfer, nothing happends. (Even in the debus I can not see new messages).
**********************************************
Something else to mention: This CME has an MTP resource registered to a CUCM. This is used because the CME is an H323 gateways that need to make calls to the H323 network (the MTP solved a voice delay cut-throught issue)
sccp local GigabitEthernet0/0.100
sccp ccm
sccp ccm
sccp
!
sccp ccm group 123
associate ccm 1 priority 1
associate profile 1 register mtp_conf
associate profile 2 register mtp_xcode
keepalive retries 5
!
sccp ccm group 2
associate ccm 2 priority 1
associate profile 3 register cme-mtp
!
dspfarm profile 2 transcode
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
maximum sessions 7
associate application SCCP
!
dspfarm profile 1 conference
description Conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 12
associate application SCCP
!
dspfarm profile 3 mtp
codec g729r8
maximum sessions software 500
associate application SCCP
Do you think that this can affect the transfer key in the CME?
Thanks
Marcelo Czerewacz
04-13-2012 10:10 AM
Hi,
I have just tested similar to your set up in my lab
Can you try taking out the supplimentry service
!
voice service voip
no supplementary-service h450.12
!
Retest
Regards
Alex
04-13-2012 12:23 PM
Acampbell:
Thanks for jumping into the issue but I removed the command " supplementary-service h450.12 " and the issue was still there.
Paolo:
I tested to remove the commands
supplementary-service h450.2
supplementary-service h450.3
an now it is working.
Thanks both for the brainstorming.
Best Regards
Marcelo Czerewacz
04-13-2012 12:29 PM
Acampbell please add the coomands to the correct answer. You answer was not completly right but triggered the answer.
Thanks and Best Regards
04-14-2012 11:07 AM
Thank you for letting us know.
I don't really know why cisco doesn't make that the default.
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