CME 7.1

[clark white]

Hi,

I have a issue with only 1 user,

when user A dials user B , User A is gets a busy tone though user B is not busy, user A goes on hook and dial again with in a 2 sec still it is a busy tone, when user A again dial thrice to user B the call gets connected, sometime call get connected in 1st attempt sometime 2nd attemt but this is happening with only 1 user.

Any hints please.

[ronpatel]

HI

What is the firmware you have in your Ip phone A.

Regards
Ronak Patel

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[ronpatel · Accepted solution]

Hi

Also see if the DN of phone B is configured twice for example

ephone-dn  X
number 2222

ephone-dn  y  dual-line
number 2222

Regards
Ronak Patel

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[clark white]

Hi,

yes it is there same extension to two ephone-dn, this might could be the reason for this issue.

[ronpatel]

Hi

I have seen similar issue and the issue was resolved by removing the duplicate ephone-dn confgration.

Regards
Ronak Patel

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[clark white]

Thanks patel,

I have 1 question here if suppose two helpdesk needs a same extension ,then what can be configured for them.

[ronpatel · Accepted solution]

Hi

You can assign same number to two different phone. It would be shared line.

Like

eohone-dn 1 dual/oct line

Number 11111

Ephone 1

Button 1:1

Ephone 2

Button 1:1

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Regards
Ronak Patel

[clark white]

Hi

U deserve that i will do  once i do the configuration.

Thanks

[clark white]

Thanks patel,

U are correct , U deserve the votes.