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sjones@techsgi.com
Contributor

CME 8.5 - Can't route from PBX into CUE

At a client, they've got an older Avaya PBX that is connected into a 2900 router via PRI.  From there, it gets routed across the network to another facility where they have a CME/CUE 8.5 system.  When they dial an extension, it rings the phone no problem.  But, if they try to call into CUE or into the Tcl AA/queue, it gives an error tone.  When i watch the debugs on the router that is connected to the PBX via PRI, i see a message that says 'no route' (or something to that effect...).  Does anyone have any ideas as to why regular calls work fine but when they go into CUE, it fails?

Thanks all.

SJ

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Chris Deren
Hall of Fame Master

Post your router config, ensure codec is correct.

Sent from Cisco Technical Support iPhone App

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